HORSCH is a leading global manufacturer of innovative agricultural technology and developer of modern solutions for soil cultivation, seeding, and spraying. Our international team is unified for a common purpose: to ensure an elevated level of customer satisfaction & loyalty by bringing practical solutions for the improvement of farming practices.

Job Description: Product Specialist, Alberta, based in the Edmonton Region

Position Available: ASAP, Permanent Full-time

Reports to: Director, After Sales

Job Objectives:
While focusing on delivering the highest level of customer service, the Product Specialist provides on-site agricultural equipment technical support for HORSCH machines in Alberta. The Product Support Specialist grows and solidifies dealer relationships by communicating, training, educating, and developing strategies focused on HORSCH equipment and agronomic solutions. The position's duties include in-field technical assistance, sales support, project management, customer demonstrations, and the execution of marketing activities to maximize engagement. Extensive travel is required for this role, with up to three overnight stays per week during peak season.

Job responsibilities: Other duties may be assigned.

• Provide specialized infield assistance to help dealers and users maximize machine operations within the province of Alberta.
• Diagnosing faults or malfunctions using computerized and other testing equipment to determine the extent of repair required. 
• Supporting the product development process and prototypes during the transition to series production.
• Responsible for retrofit programs, technical updates, and preparation of documentation.
• Testing repaired equipment for proper performance to ensure that work meets the manufacturer's specifications.
• Provide structured training programs to enhance technical knowledge.
• Roll out and train dealers on the HORSCH portal and service information system.
• Assisting the product service specialists with the coordination of warranty claims within the assigned territory.
• Providing details to the Service Advisor for warranty reports to explain work for reimbursement.
• Assisting in preparing sales and stocking plans for parts of all HORSCH equipment.
• Generate ideas and solutions through solid customer relationships. Follow up on customer needs through regular communication within the team.

Required skills:

• Experience with AG equipment and service functions is mandatory.
• Knowledge of the AG industry and dealer networks is required.
• Strong technical acumen, including electronics and precision farming.
• Technical education or technical work experience.
• Excellent communication, negotiation, and conflict resolution skills. Able to speak with customers by phone, listening to customers describe problems.
• Interpreting, questioning, advising, and describing (talking through) a procedure to repair/replace a part.
• Self-starter, ambitious & motivated with the ability to work in a team.
• An accountable attitude in working with high-value equipment.
• Ability to use a computer to perform diagnostics and look up service manuals. Reading electrical and hydraulic schematics to diagnose a problem.
• Advanced computer skills such as Microsoft Office Suite.

Education:

• Agriculture or Heavy Equipment Technician Red Seal certificate or related post-secondary education (Engineering, Agriculture, and/or other relevant fields or trades) or
• Equivalent combination of education and related industry experience.
• Two years of higher education or equivalent relevant work experience.

Travel:

• Regular travel within Alberta, up to 3 nights a week on the road during the season.
• Possible annual or semi-annual travel to Germany and the USA.
• Valid driver’s license and passport.

Compensation:
This is a salary-paid position based on experience and education. Our benefit package includes Health, Dental, and Vision coverage, Life Insurance, Long-term Disability Insurance, an employer-matched Retirement Savings Plan, and four weeks of paid vacation per year.

Interested candidates should click the 'APPLY TO THIS POSITION' icon to submit your resume and cover letter.