Salesforce System Administrator
Why FCS Financial? Ever dreamed of being part of an organization with deep roots in agriculture and the community? For over 100 years, as part of the Farm Credit System, we've been supporting agriculture and rural communities in Missouri. If you are a technology professional passionate about bridging software development and operations and driving secure, scalable delivery pipelines, this is your opportunity to make a lasting impact!
About the Role: As a Salesforce/nCino Administrator, you will be responsible for the technical configuration, maintenance, and ongoing administration of Salesforce, nCino, and related internal and third-party systems. You will manage platform design, user access, integrations, updates, and lifecycle processes to keep lending and operational workflows efficient, reliable, and scalable. The role ensures the platform stays up to date, secure, and aligned with business needs while supporting users across the organization.
Key Responsibilities:
- Platform & User Administration: Manage Salesforce/nCino configuration, customizations, user provisioning, roles, profiles, security settings, and access controls.
- Enhancements & Integrations: Design, build, test, and deploy platform enhancements while maintaining integrations across on-premise, cloud, SaaS, and Salesforce Azure environments.
- Lifecycle & System Management: Oversee release readiness, environment management, feature packages, documentation, and routine reviews to ensure stability, integrity, and long-term sustainability.
- Support & Issue Resolution: Serve as a subject matter expert, troubleshoot and resolve system issues, assess Association wide impacts, and provide reporting and best-practice support.
What We Offer:
- Competitive Salary: $79,000 - $134,000 with outstanding incentive opportunities linked to Association performance.
- Comprehensive Benefits: Health, dental, vision, and a standout 401(k) plan
- Flexible Work Environment: Hybrid options available within FCS Financial's Loan Servicing Area
- Collaborative Culture: Work closely with Infrastructure, Data, and Platform teams to deliver impactful solutions
- Professional Growth: Opportunities to lead strategic initiatives and shape technology direction
What You Need
- Education: Bachelor's degree in Information Technology, Computer Science, or related field
- Experience: 3+ years of related experience or an equivalent combination of education and experience sufficient to perform essential job functions
- Certifications: Salesforce Administrator Certification and nCino Administrator Certification
Technical Strengths & Skills:
- Working knowledge of Salesforce Apex, Visualforce, Lightning, and supporting Salesforce Azure environments
- Proven ability to leverage AutoRABIT for Salesforce DevOps automation, deployments, version control integration, and release management
- Strong understanding of Microsoft software suites, connectivity, and general application server configuration
- Skilled in troubleshooting, communication, and systematic problem-solving
- Able to work independently or collaboratively across cross-functional teams with strong attention to detail
- Committed to maintaining the confidentiality, security, and integrity of systems and client data
This position is open until filled.
Candidates must reside in our Loan Service Area (Missouri).
Preferred office location is Jefferson City, MO. All other FCS Financial Branch Locations will be considered in our Loan Servicing Area.
This position is classified as Exempt under the Fair Labor Standards Act. Hybrid work environment and flexible work schedule will be considered based off of the candidates' qualifications and needs.
Department: Information Systems
Reports To: Team Leader, Business Analysis & Quality Assurance
Job Functions*
| Percentage | Job Functions |
| 30% | Platform Administration - Manage and refine Salesforce/nCino Platform Design (custom objects, fields, formulas, validation rules, custom workflow, and approval processes)
- Manage day to day provisioning and permission management. Maintain user roles and profiles, security settings, access settings etc. (User Profiles, Role Hierarchy, Sharing Rules and Security)
- Design, document, build, test and deploy enhancements to custom objects, page layouts, workflows, alerts, and complex dashboards
- Perform routine review of code, configuration, data and usage to ensure integrity, long term viability and adoption.
- Maintain document libraries, build custom documents, letters and/or email templates as requested.
- Configure and maintain both internal and cloud based supporting systems and their integrations across our environment.
- Monitor system environment and integrations across on-premise, Cloud, and SaaS systems to identify and resolve issues while coordinating with appropriate team members.
- Manage Salesforce Azure environment
|
| 25% | System Utilization Support - Serve as a Subject Matter Expert on nCino and Salesforce and on their uses within the lending industry.
- Maintain a holistic view of all business processes and users in the system to understand cross functional impacts with regard to configuration, process, workflow and reporting
- Recommend best practices based on research, system and industry knowledge and interactions with the user community.
- Identify reporting needs; Design, develop and maintain custom reports, dashboards and associated documentation as needed.
|
| 25% | Manage Platform Application Lifecycle - Research changes in upcoming Salesforce and nCino versions and recommend and perform configuration, testing, change management and communication steps and processes.
- Design, document, build, test and deploy enhancements to custom objects, page layouts, workflows, alerts, and complex dashboards
- Manage the configuration and development lifecycle across all environments and coordinate the merging of foundational platform configurations.
- Manage feature packages in source code repository and deployment tools
- Tests core application functionality and integration points
- Update environmental and process documentation as environmental and system changes are made.
- Utilize appropriate change management practices.
|
| 20% | Technical and User Support - Troubleshoot system issues by opening tickets, researching, and monitoring to resolution
- Determines root cause and scope of issues while coordinating with appropriate staff
- Resolves issues or coordinate and escalate to others with appropriate communication for resolution
- Document issues and resolution for future reference
|
| n/a | Other duties as assigned to meet the needs of the organization. |
* Essential Functions for this position consist of all items listed under any category that make up 5% or more of the job duties. This job description is subject to change without notice.
Minimum Qualifications
- Bachelor's degree in information technology, computer science or a related field
- 3 years related experience
- Salesforce Administrator Certification
- nCino Administrator Certification
- Or an equivalent combination of education and experience sufficient to perform the essential functions of the job
Required Knowledge and Skills
- Working knowledge of Salesforce Apex, Visualforce and Lightning
- Working knowledge of supporting Salesforce Azure environments
- Working knowledge of Microsoft Software Suites functionality and connectivity
- Working knowledge general application server configuration and management
- Highly collaborative with effective listening, interpersonal and relationship-building skills.
- Oral and written communication skills, sufficient to exchange information effectively with peers, supervisor and customers
- Detail oriented and ability to function independently or in a team environment.
- Skill in utilizing a systematic approach to problem solving
- Responsible to appropriately protect the confidentiality, security, and integrity of the Association's systems and data and clients' data
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