Do you have a passion for agriculture and a commitment to serving your community? FCS Financial, part of the nationwide Farm Credit System, is seeking a proactive and detail-oriented Financial Services Specialist, Crop Insurance to join our team in Hannibal, Missouri! If you’re organized, customer-focused, and enjoy working with technical documents, this is the opportunity for you!
What We Offer:
- Starting Salary: $41,000, with potential for growth based on experience
- Comprehensive Benefits: Competitive compensation and benefits package
- Career Growth: A clear path for personal and professional development
What You Need:
- Education: High school diploma required
- Experience: Customer service, technical documentation, and agricultural knowledge are preferred; crop insurance experience is a plus
- Skills: Excellent attention to detail, proactive problem-solving, and strong communication
This position is open until filled.
This position is located in Hannibal, Missouri.
This position is classified as Non-Exempt under the Fair Labor Standards Act.
Flexible work hours will be considered after the initial training period is complete and based off of the candidates' qualifications and needs.
Department: Marketplace
Reports To: Customer Services Team Leader – Insurance
Supervises: None
Job Functions*
| Percentage | Job Functions |
| 35% | Document Processing - Receives and tracks documents related to crop insurance policies
- Reviews documents for accuracy and requests additional information when needed
- Monitors process to ensure completion and compliance with internal and external requirements
- Data entry within AIP processing systems including mapping
- Generates reports to review accuracy and finalize processing
|
| 25% | Electronic File Management/Customer Relationship Management System (CRM) - Scans documents into Document Management Program
- Verifies with CRM reports the proper conversion for each policy
- Sets up new contacts and updates contact records as needed
- Resolves discrepancies in CRM
- Purchases and retires stock through Cornerstone
|
| 25% | Customer Service - Provides customer service through telephone, email and face to face interactions
- Coordinates with agent to schedule customer appointments
- Communicates with other insurance agents, approved insurance providers, Farm Service Agency staff and lenders to meet customer needs
|
| 5% | Insurance Claims Processing - Enter customer claims with respective insurance companies
- Communicates with insurance representatives and/or adjusters to facilitate accuracy on claims
|
| 5% | Continuing Education - Attends meetings, conferences and training sessions to understand changes to the crop insurance programs, processes and procedures and to attain and maintain a crop insurance license
|
| 5% | Mail Processing - Processes incoming and outgoing daily mail
- Generates reports for bulk mailings
- Assists agent in reviewing reports for accuracy before mailing to customers
|
| n/a | Other duties as assigned to meet the needs of the organization. |
* Essential Functions for this position consist of all items listed under any category that make up 5% or more of the job duties. This job description is subject to change without notice.
Minimum Qualifications
- High School diploma
- 1 year of related experience
- Or an equivalent combination of education and experience sufficient to perform the essential functions of the job
Required Knowledge and Skills
- Working knowledge of the agriculture industry
- General knowledge of Association financial operating systems
- General knowledge of how crop insurance works
- Ability to obtain Missouri Crop Insurance License
- Skill in listening and conveying awareness of a customer's problem or issue to find resolution
- Oral and written communication skills, sufficient to exchange information effectively with peers, supervisor and customers
- Skill in prioritizing assignments to complete work in a timely manner
- Skill in gathering, compiling and organizing information
- Skill in utilizing time in an efficient and effective manner
- Skill in working as part of a team and collaborating with colleagues
- Skill in performing a variety of duties under the stress of frequent interruptions or distractions
- Skill in utilizing Microsoft Office to increase efficiency and/or effectiveness
- Responsible to appropriately protect the confidentiality, security, and integrity of the Association’s systems and data and clients’ data
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