Join Farm Health Guardian’s expanding Mid-West business development. We are seeking a solution-oriented technology support representative who enjoys working with leading edge hardware and software technology and supporting our growing agriculture customer base in North America (Canada, United States, Mexico).
Technology Support Rep Overview
The ideal candidate will be highly organized, possess a high level of energy, be fluent in written and spoken Spanish and English, and have pork industry experience. Responsibilities related to the role include managing system installation, onboarding new customers, and training of pork producer customers in the office and the barn. This role is a perfect fit for you if you thrive in a fast-paced work environment and you take pride in providing a high level of customer service.
- Location: Remote – based in Mid-West (preferably Minnesota, Iowa or Illinois)
- Status: Full time
- Salary: Competitive salary (based on experience)
- Travel: Expected to be 25% of time travelling in the Mid-West US
What you’ll be doing:
- Coordinating new customer on-boarding with virtual and in-person training sessions and setting up the customer’s biosecurity protocols in the software.
- Providing customer support and troubleshooting for software, mobile app and hardware issues both proactively and when requested by users (using email, text, phone).
- Building strong customer relationships and ensuring our customers have success with the technology through ongoing customer support, creating weekly insights reports and quarterly business review meetings.
- Developing Spanish training materials to support customer success (such as training videos, user documentation, weekly update reports,).
Who we’re looking for:
- Verbal and written fluency in Spanish and English
- Minimum of 3 years of experience working in pork production systems
- Demonstrated ability to use software and learn new digital technologies quickly
- Strong verbal & written communication skills and attention to detail
About Farm Health Guardian
Farm Health Guardian is a biosecurity management technology [software + hardware] to help farms and food companies improve animal health and protect against the devastating impact of animal disease.
The patented system controls barn entry using facial recognition technology and provides real-time alerts when people or trucks breach biosecurity protocols.
Launched in 2020 for the swine and poultry sectors, Farm Health Guardian technology is reducing the risk of disease spread and improving biosecurity compliance which saves time, reduces the cost of production and improves animal health.
Interested candidates should click the 'APPLY TO THIS POSITION' icon to submit your resume and cover letter.
Farm Health Guardian is based in Omaha, Nebraska and Guelph, Ontario.
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