Closing Date (MM/DD/YYYY):

09/21/2025

Worker Type:

Permanent

Language(s) Required:

English

Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

$61,370 - $83,030

Service desk experience rewarded
We’re looking for a proactive, customer-focused Service Desk Analyst to join our IT support team. This role is ideal for someone with hands-on experience in service desk environments and a genuine passion for solving technical issues while delivering an outstanding user experience.
As a Service Desk Analyst, you’ll be the first point of contact for technical support, providing timely and effective assistance across multiple platforms. You’ll support commercial off-the-shelf software solutions through configuration and light scripting, ensuring users receive clear, empathetic and solution-oriented service.
Your ability to communicate clearly, troubleshoot efficiently and follow through with professionalism will directly impact the satisfaction and productivity of our internal clients. If you thrive in a fast-paced environment and take pride in making technology feel seamless for others, we’d love to hear from you.

What you’ll do: 

• Assist staff face to face with common IT issues 
• Resolve issues with technology through one-on-one interactions 
• Troubleshoot a variety of first-level IT support issues on different platforms and programs 
• Answer questions and provide advice by phone, email or chat  
• Develop documentation for common issues 

What we’re looking for: 

• A friendly attitude and exceptional customer service commitment 
• The ability to work independently and with a high-performing team 
• The ability to perform physical relocation of hardware on a regular basis (20-40lbs) 
• Understanding of technical terminology and concepts 

What you’ll need: 

• An undergraduate degree in computer science, engineering or mathematics or and equivalent level of experience 
• In-depth knowledge of common software and operating systems 
• Knowledge of computer hardware and peripherals 

You belong here  

At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.  
   
We encourage qualified applicants to apply, including members of these four employment equity groups:  
• Indigenous Peoples  
• Members of visible minority groups  
• Persons with disabilities  
• Women