Location:

Regina, Saskatchewan
Various FCC offices may be considered

Closing Date (MM/DD/YYYY):

12/11/2025

Worker Type:

Permanent

Language(s) Required:

English

Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

$61,370 - $83,030

Be part of a team that empowers Canadian producers to succeed!
As a Product Training & Support Analyst, you’ll be the go-to expert helping customers unlock the full potential of FCC’s farm management software, AgExpert. You’ll play a critical role in delivering exceptional customer experiences, directly impacting how farmers manage their businesses.

This position offers variety – supporting inbound calls, resolving system challenges, and contributing to customer onboarding and training initiatives. If you’re a problem-solver with strong communication skills, comfortable with technology, and have a passion for agriculture, this is your chance to join a collaborative team that values customer service and continuous learning.

What you’ll do:

• Serve as the first point of contact for AgExpert customers via inbound calls, providing timely and professional support to resolve issues and assist with account-related inquiries  
• Provide practical and technical support as you guide customers through the benefits and functionality of AgExpert’s farm management products
• Onboard new customers through guided calls and provide training on AgExpert products
• Promote and direct customers to AgExpert’s online community and support materials, and contribute to online learning resource development
• Troubleshoot technical issues, diagnose problems, collaborate with development teams to resolve system bugs and recommend improvements to the software as needed
• Log and manage incidents, ensuring prompt resolution and customer satisfaction
• Collaborate with internal teams to ensure seamless customer experience

What we’re looking for:

• Customer-focused professional committed to making every interaction a positive experience, delivering high-quality, friendly service and building trust with customers
• Confident communicator with the ability to actively listen, empathize and provide clear, professional responses to customer inquiries
• A technical thinker and quick learner with the ability to break down complicated concepts into easy-to-understand steps that guide and encourage users
• Solutions-oriented problem-solver with keen attention to detail and the ability to resolve issues efficiently while maintaining a positive customer experience
• Adaptable and resilient contributor who performs effectively in fast-paced environments, managing multiple priorities with confidence

What you’ll need:

• A bachelor’s degree in agriculture or business and at least two years of related experience in agriculture, lending, loan accounting or customer service (or an equivalent combination of education and experience)
• Comfort with technology and proficiency in using call centre systems, CRM tools, Windows applications and digital platforms
• A major in accounting or an accounting certificate is an asset
• Bilingualism (French and English) is an asset

You belong here  
At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.  
   

We encourage qualified applicants to apply, including members of these four employment equity groups:  
• Indigenous Peoples  
• Members of visible minority groups  
• Persons with disabilities  
• Women