Closing Date (MM/DD/YYYY):

09/24/2025

Worker Type:

Permanent

Language(s) Required:

English

Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

$105,145 - $142,255

Agriculture knowledge rewarded
Use your coaching and leadership skills on the front lines, leading the customer care team for Canada’s leading agriculture software, AgExpert.

What you’ll do: 

• Lead, coach and mentor a team of customer service professionals with a focus on delivering exceptional customer experiences 
• Create an environment in which team members can focus on offering consistently high levels of customer satisfaction 
• Manage our online support community and social media presence to ensure content is up to date and relevant to the needs of our support community 
• Design and deliver training programs for software customers  
• Identify opportunities to enhance training and support programs  

What we’re looking for: 

• Strong motivator passionate about providing exceptional customer service  
• Team player who enjoys building relationships  
• Detail-driven multi-tasker and quick learner 
• Proven decision-maker able to absorb information from various sources in a fast-paced environment  

What you’ll need: 

• A degree in agriculture or business administration and at least six years of experience (or an equivalent combination of education and experience); experience at a technology company’s support environment is an asset   
• An in-depth understanding of agriculture, accounting and software used by the Canadian ag industry 

You belong here  
At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.  
   
We encourage qualified applicants to apply, including members of these four employment equity groups:  
• Indigenous Peoples  
• Members of visible minority groups  
• Persons with disabilities  
• Women