Closing Date (MM/DD/YYYY):

06/02/2025

Worker Type:

Permanent

Language(s) Required:

English, French

Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

$117,887 - $159,495

Experienced leader with solid technical skills needed
Guide the team responsible for all issues related to information technology including complex incident resolution, access management and continuous service improvement. This position is designated bilingual (English and French), and the successful candidate must be able to communicate in both of Canada’s official languages.

What you’ll do:

• Manage customer service desk employees in several locations
• Monitor delivery of services from external partners
• Analyze trends and measure customer satisfaction
• Inform and update stakeholders on system outages and restoration
• Collaborate with product teams on incident resolution
• Oversee outsourced identity and access management function
• Set strategies for process design, analytics and policy development
• Mentor the team in development planning, workload management, and setting and achieving performance objectives

What we’re looking for:

• Strong leader passionate about helping others succeed
• Confident communicator and collaborator
• Technical specialist with wide-ranging expertise
• Problem-solver adept at finding efficiencies in work processes
• Analytical thinker with sound business judgment
• Focused decision-maker who thrives in a fast-paced environment

What you’ll need:

• A bachelor’s degree in computer science and at least six years of experience (or an equivalent combination of education and experience); certification in an IT service discipline is an asset
• Extensive information technology experience and a strong technical background
• Service Desk, ServiceNow, data capture, reporting and analytics expertise