• Lead the end-to-end delivery of Learning & Development programs, ensuring alignment with strategic objectives and operational requirements.
• Develop comprehensive project plans, timelines, and resource allocations to support the successful execution of programs, including Sales, Leadership, Retail, and Technical Academies.
• Coordinate all aspects of program administration, including scheduling, logistics, communications, enrolments, and reporting.
• Oversee the design, development, and deployment of learning content in collaboration with internal subject matter experts and external providers.
• Implement evaluation frameworks to measure program effectiveness, learner engagement, and business impact, using insights to inform continuous improvement.
• Leverage Workday, our HR Information System, to manage, track, and report on learning activities, program participation, and completion rates.
• Generate and analyse learning reports and dashboards in Workday to monitor program performance and inform decision-making.
• Collaborate with the Digital Learning Specialist to integrate innovative learning technologies and platforms that enhance learner engagement and accessibility.

• Experienced in learning and development, capability building, or organisational development roles.
• Strong communicator who can engage and influence at all levels of the organisation.
• Highly organised, with excellent project management skills and attention to detail.
• Analytical mindset with the ability to measure learning outcomes and drive improvement.
• Passionate about people development and fostering a positive, values-driven culture.
• Adaptable and proactive, with a commitment to collaboration, innovation, and continuous learning.

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