What is expected?

• Provide excellent customer service to customers who need our company's service
• Assign service tickets (repair and maintenance jobs) to service technicians based on their skills and knowledge
• Maintain a clean and organized work area and shop
• Repair any issues with shop tools, equipment or vehicles, servicing and replacing them when necessary
• Prepare service and repair quotes (pricing on a job) for customers
• Provide excellent customer service
• Maintain detailed records of service tickets, monitor job progress and address any issues from the service technician or customer
• Oversee hiring and training of the service department team
• Collaborate with the parts department or the parts department manager to order parts needed to complete services
• Grow service department sales while controlling expenses
• Improve service department processes to optimize customer satisfaction and return on investment (ROI – the ratio of profit or money earned over the total cost of investment, including time, labor, parts etc.)
• Perform regular maintenance on shop equipment
• Work with the transportation department to maintain service vehicles properly

What education and training is required?

• Valid driver’s license required; CDL (Commercial Driver’s License) preferred but not required
• Basic computer skills; familiar with standard desktop applications including Microsoft Office

A high school diploma, or more preferably an associate degree in industrial equipment technologies, mechanics, heavy equipment or transportation technology, is required. On the job training is also required.