Location: East Anglia

Exciting opportunity for an experienced Service Manager to join a high-performing branch within a respected agricultural machinery dealership.

This role offers the chance to lead a motivated and skilled team, ensuring exceptional customer service and machinery repairs.

It’s an ideal position for someone who thrives in a fast-paced environment, enjoys developing people, and is driven to maintain strong service standards.

Key Responsibilities:

• Oversee the efficient day-to-day running of the Service Department.

• Report directly to the Branch Manager, ensuring smooth communication between management, technicians, and customers.

• Lead, mentor, and support a team of technicians, ensuring high-quality workmanship and strong team morale.

• Manage customer relationships professionally, ensuring expectations are met without overcommitting.

• Maintain department profitability through effective planning, KPI monitoring, and cost control.

• Ensure accurate handling of manufacturer warranty processes and service administration.

• Organise workloads, allocate jobs, and maintain a structured, efficient workflow.

• Handle staff-related matters confidently and in line with company procedures.

• Uphold high standards of health & safety and confidentiality across the department.

About You:

• Previous experience in a supervisory or management role within a busy service environment.

• Strong technical understanding of agricultural engineering.

• Excellent communication skills, with the ability to remain diplomatic and professional during peak periods.

• Highly organised, able to multitask, prioritise, and maintain structure under pressure.

• A proactive, methodical problem-solver who can work independently and use initiative.

Benefits:

• Competitive salary

• Profit-related bonus

• Company vehicle

• 32 days annual leave

• Workplace pension