Customer Service Process Improvement Specialist

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Job Title: Customer Service Process Improvement Specialist
Location: Zagreb,
Company: Corteva
Industry Sector: Agribusiness
Industry Type: Chemical, Pesticide and Fertilizer
Career Type: Sales/Retail
Job Type: Full Time

Job Description:


We’re looking for aCustomer Service Process Improvement Specialistin Croatia
You will be part of the Balkans Customer Service team to ensure customer satisfaction, increase productivity of the team and support smooth operation. 
You Will Be Part of a Growing Team 
You will take guidance from the Balkans Customer Service leader and will be working closely with the whole CS Representative team in the country. You will hold operational tasks and at the same time responsibilities for supporting, training, developing and coaching CSRs, support to ensure effective business continuity and a high level of customer satisfaction at all the time. 
Your Challenge: 

  • Drive operational effectiveness through continues process improvement and training (Rebates, Invoicing, Commissions and Consignment etc.). 
  • Assist CSRs with their needs, resolve concerns and difficulties in use of tools and processes. 
  • Support Countries Customer service team in identifying improvement opportunities and create culture of continuous improvement. 
  • Accountable for identifying improvement opportunities and implementing action plans to address any issues within the Customer Service team. 
  • Evaluate and create an implementation plan for new support tools and a more proactive approach. 
  • Management of processes, support systems and reporting. 
  • Facilitate the work process for working closely with other divisions to ensure customer satisfaction, increased efficiency and business results. 
  • Initiates and completes or facilitates process improvement projects together with Country CS Lead. 
  • Constantly experiment with new methods of improving customer support. 

Key Stakeholders and Interactions: 

Internal: CS Leader network, Interacts with network of internal Corteva partner functions, e.g. Europe CS SMEs, Country and CU commercial teams, Supply Chain partners, SC warehouses and logistics, Credit, Data management team, HR. 

External: Customers, Commission agents, Distribution Warehouse, Carriers. 

Zagreb, Croatia.



To Grow What Matters, You Will Need 

  • Strong Customer Service experience preferred. 
  • Strong coaching skills. 
  • Self-starter- motivated to take on undefined challenges. 
  • Strong written and verbal communication. 
  • Well organized, must be able to manage multiple assignments simultaneously. 
  • Strong technical skills (SAP is an advance but not a must, MS office, reporting tools). 
  • Minimum 3 years of experience in Customer Service or related departments. 

Who Are We Looking For? 

  • Curious, bold thinkers who want to grow their careers and be part of a winning team. 
  • Market shaping individuals who want to transform the agriculture industry to meet the world’s growing need for food. 
  • Collaborators who thrive in a diverse, inclusive work environment. 
  • Innovators who bring initiative and fresh ideas that drive our business into the future and make us an industry leader. 

Growing What Matters Starts With You… What Can We Offer To Help You Grow? 

  • Opportunity to be part of a global industry leader working to discover solutions to the most pressing agricultural challenges of our time. 
  • Challenging work assignments that grow your skills, capabilities and experiences. 
  • Opportunities for international rotations and relocation that will expand your global view and cultural experience. 
  • Diverse, inclusive work environment where employees bring their whole selves to work and feel heard, valued and empowered. 
  • Dedicated and customized resources to help grow your professional skills, industry expertise and personal perspectives. 
  • Joining us is a natural opportunity to strengthen your professional network through valuable relationships. 
  • Support the health and well-being of every employee by offering world-class benefits, meaningful work and competitive salary. 
  • Performance driven culture with a strong focus on speed, efficiency and agility. 


To apply please click on APPLY TO THIS POSITION
Job Post Date: 12/15/21
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