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CRM Specialist (m/f), Corteva Agriscience™, Agriculture Division of DowDuPont™

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Job Title: CRM Specialist (m/f), Corteva Agriscience™, Agriculture Division of DowDuPont™
Location: München (PoD), Germany
Company: Corteva
Industry Sector: Agribusiness
Industry Type: Plant & Soil Sciences, Seed and Biotechnology
Career Type: Customer Support
Job Type: Full Time
Minimum Years Experience Required: N/A
Salary: 0
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Die Corteva Agriscience, der neu gegrndete Landwirtschaftsbereich von DowDuPont, bringt DuPont Crop Protection, DuPont Pioneer und Dow AgroSciences zusammen, um ein fhrendes, marktgestaltendes und eigenstndiges Agrarunternehmen in den Bereichen Saatguttechnologie, Pflanzenschutz und digitale Landwirtschaft zu schaffen. Wir werden entlang der globalen Wertschpfungskette der Landwirtschaft zusammenarbeiten, um ein effizienteres Nahrungsmittelsystem zu schaffen.




Die Corteva Agriscience mchte das Leben derjenigen bereichern, die produzieren und konsumieren, und wir werden dazu beitragen, das Agrarkosystem zu verjngen, um Menschen und den Planeten zu untersttzen und den Fortschritt fr kommende Generationen zu sichern.



The CRM Specialist works in Country to support CRM-system to administer, maximize, and enhance - SFDC (or other on-demand CRM systems) within the organization


Key Responsibilities 



  • Act as key support in the creation and pre-deployment testing of workflow customization, report development and training documentation to support CRM Adoption, best practice, data management and reporting.
  • Support in the planning, reviewing and customizing the CRM application as needed to meet needs of the users.
  • Coordination of the roll-out of prioritized CRM initiatives / projects to end users, training users on CRM applications, and providing ongoing support to CRM users
  • Supporting Marketing department on elaboration Customer Journey Mapping analyzing touch points with the organization and maximizing commercial opportunities.
  • Knowledgeable on digital trends within region/CU/country
  • Executes CRM part of digital strategy:
    • Knowledgeable on Marketing Automation and Messaging capabilities to execute strategy and manage execution (Campaigns, Lead Management, Messaging)
    • Knowledgeable on CRM capabilities to execute strategy and manage execution.
    • Knowledgeable on Privacy policies to execute strategy and manage execution.
  • Maintain data to allow for 360-degree view of customer
  • Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
  • Driving direct communications with customers through the CRM.
  • Ensuring the database is segmented effectively for targeted marketing activities
  • Assist in the definition, documentation, and implementation of CRM-related policies and procedures









Bachelor studies with an IT or Marketing background
  • some years of experience
  • Knowledge, Skills and Abilities:
    • Experience with Salesforce, Eloqua, Tableau, SAP HANA & BW, MS Office
    • Salesforce, Eloqua, Tableau, SAP HANA & BW, MS Office
    • Digital Transformation
    • Data Management
    • Account Segmentation
    • User Support & Training
    • English
    To apply please click on APPLY TO THIS POSITION
    Job Post Date: 04/02/19
    Apply to this position
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