This position offers a hybrid option to allow for occasional remote work, primarily working out of the Johnston, IA location.

The contributions you will make: 

This position supports the Agri-Access lending program through professional, high-quality client service to internal and external clients. Primary responsibilities include transaction analysis and documentation; systems accounting, reporting and monitoring; portfolio servicing; and overall client service and support. Works very closely with Originators, 3rd Party Investors, Direct Borrowers, Relationship Managers, Financial Operations, and other Agri-Access team members throughout all phases of loan/lease cycles including post close servicing, documentation and final exit (payoff, restructure, foreclosure, REO etc.).

A typical day: 

• Establishes, develops, and maintains a strong client relationship with internal and external clients and acts as a liaison between Agri-Access and clients or other third-party investors.
• Answers client questions via email and phone using the highest quality service techniques.
• Educates partnering institutions and team on program delivery, processes, and team on program deliver
• Provides reconciliation and servicing process training to clients as needed.
• Monitors borrower/lessee compliance with loan/lease documents.
• Works with originator or clients on more complex material servicing actions identifying deficiencies in documentation, changes in title, status of account or the borrower. Subject matter expert on assigned accounts.
• Prioritizes and analyzes incoming material service requests (requiring credit approval) and delegated approval.
• Conducts research (internal and external) on a transactional basis per the servicing action.
• Conducts in-depth review of lending partners unique set of documents and troubleshoots and corrects issues and/or discrepancies.
• Packages and submits to credit for approval.
• Performs a variety of data input, accounting procedures related to lender reconciliation
• Monitors and audits borrower verifications and the collection and consistency of information
• Processes loan/lease requests in a timely and accurate manner, including initial analysis, data entry, loan/lease documentation interpretation and investor requirements, closes transaction.

The skills and experience we prefer you have: 

• High School Diploma required. Bachelor's degree in in business administration, accounting, finance or related field preferred.
• Experience in banking or lending environment.  
• Knowledge of complex loan structure, systems and documentation.
• Accuracy and attention to detail essential.
• Strong computer skills, including MS Office applications and customer relationship management (CRM) programs.
• Ability to work independently and collaboratively with other teams to achieve goals and represent the business.

How we will take care of you:

Our job titles may span more than one career level (associate, senior, principal, etc.). The actual title and base pay offered is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for variable compensation and other benefits.

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