Requisition ID: 1257
The North America Training Manager takes the leading role in providing the development and administration of sustainable educational programs for the North American Training Academy. The position ensures internal CLAAS designated employees and Dealer personnel are effectively trained to appropriately meet CLAAS technical standards for product and customer support. Provides solutions to COA, COL, and Dealers relating to increasing skilled labor, improving sales, service and parts qualifications.
Main Accountabilities and Essential Functions
- · Oversees training and development (internal, external),
- · Assesses with management internal and external needs for training
- · Aligns training with the organization's strategic goals, aligning with applicable standards for qualification and certification.
- · Develops and implements training programs that make the best use of available resources (trainers from service, product, etc. - and software like TMS)
- · Reviews and selects training materials from a variety of internal (and outside) resources
- · Updates training programs, in collaboration with internal departments, to ensure that they are relevant
- · Evaluate the effectiveness of training programs (students) and instructors
- · Responsible for establishing effective training programs, creating training materials, and tracking mechanisms in liaison with the CLAAS NA Service department as priority. This will expand to other departments as curriculum based certifications are developed.
- · Collaborates with subject matter experts to facilitate the ongoing development and updating of 'occupational standards' deemed appropriate by industry.
- · Collaborates regularly with CLAAS Central Academy and CLAAS personnel abroad with similar training management responsibilities to align efforts and share knowledge.
- · Oversees the standards, delivery, and develop training outcomes to meet future training expectations.
- · Manage development and utilization of LMS and other training management tools to track training, plan training schedules, and forecast future training demands.
- · Oversees the development, maintenance, improvements, and lease or rental agreements for all North America training facilities.
- · Assist with budget planning as it pertains to expenses, capital expenditures, cost structure, and projected training revenue on an annual basis.
- · Encourages continual improvements to standards and effectiveness in response to feedback from providers, users and subject experts. Encompasses common reporting structures and procedures across all areas.
- · Provides feedback to technical document writers, process auditors, and production supervisors / managers on work instructions and training processes.
- · Communicate and collect feedback from internal and external customers to ensure training objectives are aligning with demands and expectations
- · Identifies training gaps and ensures proper training is conducted to elevate skills to bridge identified gaps.
- · Collaborates with COL training team to in support of COL training and Apprentice programs.
- · Regularly reports and documents completed trainings.
- · Adheres to established company values, practices, policies and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations and standards. Reports unsafe conditions or accidents to the appropriate personnel.
- · Demonstrates regular and punctual attendance at the assigned work location.
- Additional Functions
- · Supports training in other functional areas as required.
- · Ability to travel via air or auto to and from other CLAAS facilities both domestic and internationally for specific trainings.
- · Other tasks as assigned or required by management.
- Educational/Training Requirements
- · Bachelors' degree in Adult Learning, Business, or Ag related field preferred.
- · 3-5 years' of work related direct training experience preferred.
- · Agricultural equipment experience, CLAAS equipment experience a plus.
- · Excellent technical communication skills in both written and oral form. Must have an excellent command of the English language, both written and verbal with exceptional professional communication and interpersonal skills. Must have the ability to communicate and interact with all levels of the organization.
- · Must be able to read engineering prints, especially electric and hydraulic schematics.
- · Understanding of North American agricultural practices and harvesting technologies.
- · Strong problem solving and decision making skills.
- · Exceptional Project Management Skills.
- · Must be self-directed, using pro-active initiatives and can work effectively autonomously.
- · Demonstrates a proactive approach to tasks and associated deadlines and will actively search for enhancements/solutions.
- · Must have the ability to recognize market changes and adapt business priorities and goals accordingly.
- · Highly proficient with 'standard' business software and computer applications, together with an affinity for emerging digital and electronic technology, internet based applications, databases, and machine/engine diagnostic software(s).
- · Strong ability to motivate classroom participants through an interactive training processes. Strong understanding of "Adult Learning".
- · Ability to give presentations to small and large groups tailored to the specific audience.
- · Must be able to meet deadlines and handle a high volume workload in a fast-paced environment with strong attention to detail.