Job Description:
CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.
Summary
CHS Inc. has an exciting opportunity for a Customer Service Manager on the Wholesale Energy Customer Service team. The customer service manager has a strategic and operational role focused on ensuring efficient and customer-centric support for wholesale clients across energy product lines such as refined fuels, propane, and energy equipment. This role demands a strong blend of leadership, industry knowledge, and customer-focused process management. Customer service provides support to customers when dealing with billing and payment support, coordination and tracking customer disputes, system access and reporting, along with contract and order support. Customer service uses available resources and works with internal team members across business functions to investigate and resolve customer inquiries.
This is a hybrid position working a minimum of 3 days per week at our global corporate headquarters in Inver Grove Heights, MN.
Responsibilities
Direct leadership of front-line customer service employees and supervisors.
Conduct regular coaching, training, and performance reviews to support team growth and effectiveness.
Establish and monitor KPIs around customer service inquiry trends and partner with key stakeholders to develop and implement process enhancements for ease of business.
Mentor and develop employees and supervisors, encouraging them to extend beyond their comfort zones and achieve ambitious objectives while maintaining a high level of team satisfaction.
Establish, implement, and maintain administrative and technical procedures to provide responsive and efficient customer services.
Develop and manage workforce plans, operating budgets, capital equipment, and the like, needed to operate the customer service function.
Serve as a customer escalation pathway and provide intervention where necessary.
Build and maintain strong relationships with key and strategic customers to ensure continued satisfaction.
Collaborate with Supply Chain, Go-to-market, Marketing, Finance and IT to coordinate initiatives, process or system updates that affect wholesale customers.
Work closely with Sales and Account Management teams to ensure seamless communication and consistent customer experience.
Other duties and responsibilities as needed or assigned.
Minimum Qualifications (required)
High School diploma or GED
4+ years of experience in Customer Service and Support
Prior leadership experience with progressively advancing level of leadership responsibilities
Additional Qualifications
Bachelor’s degree preferred in business or related field
Working knowledge of basic accounting practices
Proficient with MS Word, Excel, and PowerPoint
Strong written and verbal communication skills including ability to read, write, and communicate in English to customers and co-workers
Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.
CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.
Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.
CHS is an Equal Opportunity Employer/Veterans/Disability.
Please note that any communication from a CHS recruiter would be sent using a chsinc.com email address. In addition, a CHS recruiter will not ask for confidential information over the phone or in an email, or request money from a candidate involved in an offer process. If you have questions regarding an employment opportunity, please reach out to chscareers@chsinc.com ; to verify that the communication is from CHS.
To apply please click on APPLY TO THIS POSITION
Job Post Date: 03/19/26
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