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Chicken Farmers of Ontario's (CFO) team members are critical to CFO’s success in providing high quality, high impact solutions to Ontario’s chicken farmers, industry value chain stakeholders, andOntario consumers.

The Ontario chicken industry is one of the most successful supply-managed industries in the country and accounts for over $5.3 billion in overall economic activity in the province.

CFO has a long-standing strategy of rewarding talent and experience which has been designed to attract, retain and motivate high performers and strategic thinkers. At CFO, team members work collaboratively; enjoying competitive wages and benefits while immersed in a sustainable culture that stimulates leadership, accountability, excellence, collaboration and innovation.

CFO is leading a trusted, prosperous, and sustainable chicken industry. Representing over 1,300 family farms in the province, CFO is responsible for a growing, profitable and sustainable chicken industry.

The Business Services Associate at CFO works with the CFO team, farmers and stakeholders to provide technical and administrative support from our corporate office located in Guelph.

The role requires agile thinking, proven problem-solving, and a keen ability to prioritize. The role will work collaboratively with all CFO functional groups, and an interest in comprehensively learning about the broiler industry and the Ontario agriculture sector is desirable.

KEY ACCOUNTABILITIES
Farmer and Stakeholder Support

• By phone, email and in-person conversation, you will provide administrative support and customer service to farmers and stakeholders, assisting them to conduct their chicken business
• Working with the CFO Communications team, you will disseminate CFO information and industry updates, and provide in-person support as required
• In collaboration with technical staff, you will establish goals and objectives for system improvements and upgrades
• You will act as a liaison with the various CFO departments to resolve farmer and stakeholder issues

Assist with Corporate Projects

• Assist with various strategic projects outlined by the Strategic Plan at the direction of the Manager, Customer Relations

Front Line Staffing

• Provide front line / Tier 1 support to a wide range of stakeholders that contact CFO’s head office on the main reception line
• Aid in the rollout of the updated farmer portal, pulling reports and monitoring coverage as necessary
• Provide support for specific farmer segments as necessary, facilitating their business needs
• Support the administration of the CFO Cares: Farmers to Food Banks program

QUALIFICATIONS
Education

• College Diploma or Degree in Office Business Administration, Agriculture or Commerce Experience

Experience

• 3-4 years of experience in customer service, program support, customer relationship management, administration, and project support

Skills and Abilities

• Advanced Microsoft Office Suite
• Data entry/program monitoring
• Project management ticketing system
• Customer relationship management database experience
• Multiline telephone systems such as RingCentral

Competencies

• Customer-focused service and support with an ability to understand customer needs
• Strong interpersonal skills with an ability to effectively communicate across various channels – phone, email, chat functions
• Problem-solver who takes initiative and enjoys interacting with others
• Ability to balance multiple priorities within deadlines
• Willingness to learn more about various computer systems and the chicken sector in general
• Develop and maintain working relationships in a cross-functional environment
• Experience and/or understanding of the agricultural sector would be an asset
• Bilingual French Speaking would be an asset

CFO's Commitment to Diversity and Inclusion:
At CFO, we are committed to diversity and inclusion, reflecting our industry and the communities where we live and work. We work together, unified by our respect for each other, CFO values, and the pursuit of our business strategy. Diversity at CFO is understanding, recognizing, and valuing the differences that make each person unique.

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