Job Title: US Support & Relations Specialist
Location: Remote – US location
Employment Type: Full-time or Part Time

About Us:
CattleXpert Inc is a 30+ year provider of innovative cattle management software, designed to streamline operations for livestock operations, feedlots, stockers and producers of all sizes. We are committed to empowering our clients with cutting-edge solutions that make managing their operations more efficient and profitable. Join our dynamic, fully remote team and play a key role in delivering exceptional client experiences. If you have experience in a feedyard environment and are seeking a remote role that aligns with your passion for the beef industry, we encourage you to apply.  Seeking full time and/or part time candidates.

Key Responsibilities:

• Act as a contact for clients using CattleXpert products, providing timely support via email, phone, or chat.
• Build and nurture strong relationships with clients, ensuring they maximize the value of our software.
• Collaborate with internal teams to resolve client issues, improve system functionality, and deliver tailored solutions.
• Maintain accurate client interaction records in our CRM system.
• Assist with onboarding new clients, including virtual training sessions on CattleXpert software with occasional on-site trainings.
• Proactively gather and analyze client feedback to identify opportunities for product and service improvements.
• Participate in software product reviews and testing.
• Assist with marketing opportunities and social media presence.
• Occcassional overnight travel for potential on-site assistance at installations, sales call demos, or trade shows.

Qualifications:

• Bachelor’s degree in Business, Agriculture, Accounting, Communication, or a related field or equivalent experience, preferably in the feedlot sector.
• Experience in client support, preferably within agriculture or software industries.
• Excellent communication and interpersonal skills, with the ability to simplify technical concepts for non-technical users.
• Familiarity with Customer Management programs and Azure DevOps systems and remote collaboration tools (Teams, TeamViewer, Google Docs and Meet etc).
• Strong organizational and time-management skills, with the ability to prioritize in a remote work setting.

Preferred Skills:

• Experience or familiarity with computers, tablets and livestock management software.
• Knowledge of the cattle industry and its challenges, feedyard situations is a bonus.
• Active listening skills to understand client needs and provide tailored solutions.
• Strong problem-solving skills with the ability to think critically and troubleshoot effectively.
• Excellent verbal and written communication skills, with a focus on clarity and conciseness.

What We Offer:

• Competitive compensation package.
• Flexible schedule with the convenience of a remote office.
• Company-provided laptop and necessary tools to succeed.
• Paid vacation and personal time.
• Comprehensive medical benefits.
• A supportive team that is passionate about agriculture and technology.