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Receptionists provide a service role by greeting people and attending to inquiries made by customers or company staff.



What responsibilities will I have?

  • Provide a courteous reception and information service for callers
  • Operate the switchboard, receive and relay all incoming calls
  • Take messages for those unable to be contacted
  • Provide information to assist clients, or refer them to appropriate contacts, either in the organization or elsewhere
  • May also be required to take charge of outgoing mail, arranging for courier deliveries and assist in simple clerical work such as copy, typing, receiving payments and order of stationery and office supplies
  • Arrange appointments for callers or for people working in the organization and maintain calendars
  • In marketing/sales areas, assist in the promotion of products and give prices and details to customers
  • Directs persons to correct destination
  • Deal with queries from the public and customers
  • Ensure knowledge of staff movements in and out of organization
  • Perform general administrative and clerical support
  • Prepare letters and documents
  • Receive and sort mail and deliveries
  • Schedule appointments
  • Maintain appointment diary either manually or electronically
  • Maintain tidiness of the reception area
  • Other duties as required and assigned


What education and training is required?

Associates degree in business administration is preferred, but not required.


To pursue a career as a receptionist:

The following high school courses are recommended:  agricultural education, English, accounting, mathematics, and computer courses.


Where can I work?

Receptionists work in an office setting for all sizes and types of companies and organizations.


Future Job Market / Outlook

The future outlook for a receptionist will be good over the next five years.


Suggested Professional Organizations and Associations

  • National Association of Professional Receptionists
  • International Association of Administrative Professionals
  • American Society of Administrative Professionals 
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