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Dispatcher

 

Overview

Dispatchers play an important role in coordinating product shipments and transfers. Their duties combine some aspects of logistics and customer service.

 

 

What responsibilities will I have?

  • Accept calls from sales staff, customers, and other locations for order of materials
  • Take, process, and prepare orders for pickup or delivery 
  • Coordinate product transfers between locations
  • Contact trucking companies to coordinate shipments
  • Instruct drivers on load requirements
  • Complete orders accurately and in a timely manner
  • Operate truck scales
  • Complete weight tags, bills of lading, and hazardous material shipping papers
  • Take product-order inquiries via phone and email
  • Communicate directions and instructions (verbally and in writing) to customers, truck drivers and the public
  • Keep track of inventory of products stored in warehouses and in bulk storage
  • Calculate total quantities of product by weight and / or volumetric measurements
  • Perform customer service duties as needed by responding to calls and visitors in a professional manner
  • Provide backup and assistance to other dispatchers and / or receptionist – answer phones during busy seasons
  • Tracks and reports all shipments to security regarding authorizations on to property after hours

 

What education and training is required?

At minimum a high school diploma is required but an associate’s degree in agriculture business or general business may increase your employability. 

 

To pursue a career as a dispatcher:

The following high school courses are recommended:  agricultural education, mathematics and computer courses.

 

Where can I work?

Dispatchers can work for agricultural retailers, cooperatives, animal production companies, feed mills, logistics companies and other types of businesses where product is transported.   

 

Future Job Market / Outlook

The future outlook for a dispatcher will be good over the next five years.

 

Suggested Professional Organizations and Associations

  • American Trucking Association
  • Agricultural Retailers Association