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Customer Service Representative

 

Overview:

Customer Service Representatives utilize a variety of tool, methods and techniques to ensure that clients are satisfied and that their needs are met. They also support those in sales/management roles to ensure that sales targets are achieved.

 

What responsibilities will I have?

  • Responsible for sales administration in an office environment and for establishing direct links with field representatives
  • Provide liaison between customers and the company by ensuring prompt and efficient processing of customer correspondence, requests and orders.
  • Process and follow up customer sales, complaints and service enquiries
  • Process direct sales, prices and quotes
  • Arrange deliveries in accordance with company practice
  • Direct general enquiries to appropriate channels
  • Maintain general product knowledge
  • Manage after-sales services and continually improve those services

 

What education and training is required?

Associates degree in agricultural business or related field.

 

To pursue a career as a Customer Service Representative:

The following high school courses are recommended:  agricultural education, a focus on sciences such as animal science and biology, and mathematics.

 

Typical Employers:

Employed by food production companies, equipment sales companies, chemical companies, co-ops, seed production companies, retail businesses, animal health companies, and financial services companies.

 

Future Job Market/Outlook:

The future outlook for Customer Service Representatives is projected to be good to excellent.

 

Suggested Professional Organizations and Associations:

  • Midwest Equipment Dealers Association
  • National Agri-Marketing Association
  • Women in Agribusiness
  • Agriculture Council of America
  • State Agribusiness Associations