At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.

Seed Service Advisor 

Position Overview:

As a Seed Service Advisor, you play a critical role in strengthening relationships with assigned accounts for the Channel Brand in a proactive, intentional way. You will analyze account history and build annual operational plans to create mutually beneficial approaches that support the achievement of account and Bayer business targets. Your ability to influence account behavior in support of Sales & Operational business plans, including adopting new processes, tools, and systems, will be key to driving continuous improvements in operational efficiency and customer experience. You will provide value-added services that enhance the customer experience and induce loyalty, utilizing your basic agronomic knowledge to support product upsell or substitutions. You are accountable for Operational Excellence within Product Supply processes that can be shared with customers to enhance their business. You will understand, advise, and support accounts on product updates, marketing, and operational programs.

YOUR TASKS AND RESPONSIBILITIES:

• Strengthen relationships with SeedPro & Grower customers for assigned accounts for Channel Brand;
• Analyze account history and build annual operational plans with accounts;
• Influence account behavior in support of Sales & Operational business plans;
• Implement continuous improvements in operational efficiency and customer experience;
• Provide value-added services to enhance the customer experience and induce loyalty;
• Utilize basic agronomic knowledge to support product upsell or substitutions;
• Accountable for Operational Excellence within Product Supply processes;
• Advise and support accounts on product updates, marketing, and operational programs;
• Provide information on order, supply availability, timing, deliveries, and updates;
• Understand the Region's supply needs and optimize orders and product deliveries;
• Seek customer feedback to track satisfaction levels and identify solutions for gaps;
• Manage research, resolution, documentation, and communication for complaints and errors;
• Collaborate with Customer Operations for resolution of transactional requests;
• Identify and deliver cross-functional solutions for Operational Excellence;
• Drive innovative approaches to gain efficiency, reduce resolution rates, and elevate the customer experience.

WHO YOU ARE:

Bayer seeks an incumbent who possesses the following:

• BS/BA preferably in Agriculture, Agronomy, Business, Marketing, Supply Chain Management, or other business-related discipline;
• Self-motivated, results-oriented with a process improvements mindset able to work independently with minimal supervision;
• Works well in a team environment to achieve common goals;
• Excellent customer service and influencing skills with strong written and verbal communication skills;
• High agility in a fast-paced environment with the ability to effectively work in a matrix environment;
• Problem-solving and decision-making ability based on data and analytical prowess;
• Key competencies: customer focus, collaboration, negotiation, relationship and conflict management.

Preferred Qualifications:

• 5+ years of professional experience preferably in Customer Service, Commercial, Logistics, Operational or Agricultural fields;

In the US, employees can expect to be paid a salary between $67,000-$90,000.  This range reflects the national US market rate ("salary range") for base pay for the relevant role.  Additional compensation may include a bonus or incentive compensation (if relevant).  Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc..  This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.  To all recruitment agencies: Bayer does not accept unsolicited third party resumes.   Bayer is an Equal Opportunity Employer/Disabled/Veterans   Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
Location:	West Lafayette|Creve Coeur
Division:	Crop Science
Reference Code:	850037

Contact Us
Email:	hrop_usa@bayer.com

To apply please click on APPLY TO THIS POSITION