Customer Experience Manager Strategic Accts.


Apply to this position
Job Title: Customer Experience Manager Strategic Accts.
Location: Residence Based, Nationwide United States, USA
Company: Bayer
Industry Sector: Agribusiness
Industry Type: Plant & Soil Sciences, Seed & Biotechnology
Career Type: Engineering
Job Type: Full Time
Salary: Competitive
Job Description:

 

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.

 

Customer Experience Manager Strategic Accts. 

 

YOUR TASKS AND RESPONSIBILITIES

 

The primary responsibilities of this role, Customer Experience Manager Strategic Accounts are to: 

 

  • Understand the digital connections required by partners to run their business with us more efficiently and effectively and communicate those requirements to marketing and product supply teams responsible for the business process improvement;
  • Use a well-defined design process to guide development of digital solutions for the target RTM partner outcomes and user experience;
  • Inform developers (internal and external) of in-person and digital experiences needed for the required outcomes;
  • Align commercial teams, IT and product supply in the discovery, design and testing of new partner experiences.
  • Be responsible for supporting ecosystem road mapping, prototype and execution of digital solutions that enable SRPs and other strategic dealers to co-create customer facing experiences that are mutually valuable to Bayer, the channel partner and to the end customer;
  • Actively manage all project stakeholders on local, regional, and global level;
  • Proactively manage project communication;
  • Monitor changes in project timelines, business assumptions, and outlook on regular basis and inform relevant stakeholders of changes in the key parameters.

 

WHO YOU ARE

 

Your success will be driven by your demonstration of our LIFE values.  More specifically related to this position, Bayer seeks an incumbent who possesses the following:

 

Required Qualifications:

 

  • Bachelor’s degree;
  • At least 10 years of experience in IT, marketing, or customer experience;
  • Demonstrated experience leading and influencing activities of cross functional teams without direct reporting relationships;
  • Familiarity and use of human centered design principles;
  • Experience with Process Design and mapping;
  • Ability to lead and influence key stakeholders through challenges and opportunities;
  • Results orientation with demonstrated ability to manage multiple projects/priorities simultaneously;
  • Excellent oral, written and communication skills to onboard, motivate & engage others at all levels of the organization

 

#LI-US

#LI-REMOTE

 

 

 

 

   
YOUR APPLICATION  
   

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer. 
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
 
Bayer is an Equal Opportunity Employer/Disabled/Veterans
 
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below. 

 
   
   
IMPORTANT NOTE for POTENTIAL US CANDIDATES: Bayer expects its employees to be fully vaccinated against COVID-19. Bayer active employees are required to disclose their vaccination status and if fully vaccinated, provide proof of vaccination status before participating in approved activities for fully vaccinated employees. Bayer defines fully vaccinated in alignment with CDC which is two weeks after completing the two-dose vaccine regimen or two weeks after completing the one-dose regimen. Additionally, if candidates are invited on site as visitors for in person interviews, they must provide proof of being vaccinated and comply with all safety protocols. Bayer will engage in an interactive process with individuals who request a vaccine exemption for qualified medical or religious reasons.  
   
   
Location: Residence Based|Creve Coeur     
Division: Crop Science    
Reference Code: 586581     
 
 
Contact Us
   
Email: hrop_usa@bayer.com 
To apply please click on APPLY TO THIS POSITION
Job Post Date: 03/10/22
Here are some other jobs you may be interested in applying for.
Want notifications for new jobs like this? Provide your information below to setup an alert.
 

Grow your career on AgCareers.com

Advanced Search See All Jobs
Red Alert

Register for your free AgCareers.com account to receive exclusive information and features.

Candidate | Employer

Close[X]