At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.

Customer Operations Specialist

This position strives for the following outcomes:

• customers choose Bayer as their preferred provider for their operation?; and

• providing the best-in-class service for the Crop Science business to ensure that Bayer and customers’ business goals are achieved in partnership with the customer-facing units.

Bayer is committed to a flexible hybrid working environment. This is a 12-month term position, based out of the Calgary, Alberta office.

What you will do:

• Work & collaborate with assigned customer-facing commercial unit(s), Unit Squads, and Mission Teams to achieve Bayer Crop Science Canada business objectives to deliver outcomes

• Order creation and management which includes reviewing customer requested delivery dates, product availability

• Execute transactional reconciliation for dealer-to-dealer transfers

• Manage returns including seasonal products and empty containers

• Actively participate in customer service process improvement projects

• Receive requests from customers and commercial squad members via unstructured communication (phone, email, etc.)

• Address any immediately resolvable requests (e.g., order entry, product availability, order adjustments, scheduling, product returns, delivery complaints, etc.)

• Manage research, resolution, documentation, and communication for complaints & errors

Who you are:

• • BS/BA in Business, Supply Chain Management, or related fields; or equivalent experience in Order Management or Logistics
  • Experience supporting order management operations
  • Strong English communication and administrative skills
  • Highly organized
• Desired
  • Domain knowledge in operations, business, process analysis, strategy development, behavioral influence, and change management
  • Key competencies: results orientation, collaboration, agility, decision making, strong communication
  • Knowledge or experience in SAP and Excel are preferred
  • French English bilingual is an asset

What we offer:

• Competitive compensation and rewards package
• Collaborative, diverse and inclusive culture
• Career development and global opportunities
• Work-life flexibility programs such as flex hours, employee discounts, volunteer days, wellness, and other employee offerings

Bayer is committed to fostering, cultivating and preserving a culture of Inclusion and Diversity. We embrace and encourage our employees’ differences and believe that our people are our most valuable asset. The collective sum of individual life experiences, knowledge, innovation, self-expression, unique capabilities that our employees invest in their work represents our culture, reputation, and Bayer’s values and purpose.

All referral candidates must first be submitted via our internal referral system by a current Bayer employee in order to participate in the referral program. Once a Bayer employee has successfully referred you in our system, you will receive an automated email with instructions on how to complete your application.

This posting will be available for application until at least March 14, 2025.

Bayerwelcomes and encourages applications from people with disabilities. Candidates participating in ourselection process requiring accommodation due to a disability or medical need are encouraged to notify the Bayer representative that they will be meeting with to ensure appropriate arrangements can bemade.

Location:

Calgary

Division:

Crop Science

Reference Code:

840572

To apply please click on APPLY TO THIS POSITION