• Main point of contact for key account customers directly overseeing product management
  • Communicate with customers under a quality agreement any deviations as defined in the agreement
  • Responsible for leading key account quality investigations and provide timely feedback
  • Write or approve validation procedures, route for approval to meet customer expectations before implementation
  • Develop an understanding of allowable tolerances and establish written procedures to ensure these are met based on facility validation information
  • Oversee management of change approval with customers on changes that directly impact their products from start to finish
  • Understand customer specifications and ensure they can be met per facility capabilities
  • Communicate product withdrawals and recalls to key accounts
  • Participate in meetings with customers and lead the technical and quality related presentations and discussions.
  • Communicate with commercial on customer needs
• Oversight of plant process issues that lead to deviations during key account product manufacturing
  • Develop a plan to eliminate the root cause
  • Follow up with implementation and ongoing verification to ensure corrective actions are being followed and effective
  • Continue to drive improvement into the process by utilizing continuous improvement tools
  • Work with engineers on equipment deviations issues to enhance manufacturing design
• Lead customer visits and audits through direct oversight
  • Develop a process to present facility overview to explain the production of their product
  • Understand customer audit expectations and ensure facility meets all requirements
• Food Safety Plan
  • Be an active participant in Food Safety Plan team meetings
  • Work with the Location Quality Manager to ensure updated procedures align with current key account SOP changes
• Assist operations with rework or product destruction
• Provide key account customers with production summaries, annual product quality reports and inventory reports of finished goods, raw materials, and packaging
• Maintain required key account production data in a shareable format/summary, compare analytical results to specifications, create COAs as necessary, and identify trends and improvement opportunities
• Verify the "Formal Release" requirements
• Maintain site specific work instructions related to specific product manufacturing procedures required by the key accounts
• Develop an understanding of the Quality Managers role and fill in when needed
• Participate in PE methodology
• Perform other duties as assigned

• BS degree in Feed Science or related experience AND/OR 5+ years in quality experience in feed/food
• Knowledge of FDA and State Regulatory Requirements
• Trained in Preventive Controls for Animal Food (PCQI)
• Team Player
• Decisive and results oriented
• Strong communication and interpersonal skills to lead, coach, build consensus and lead change among a team of production/sales/quality colleagues.
• Strong analytical problem solving/root cause analysis skills
• Highly organized
• Effective use of Microsoft office applications

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