ServiceNow Support Analyst

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Job Title: ServiceNow Support Analyst
Location: Bengaluru, International/Other

Company: Archer Daniels Midland Company (ADM)
Industry Sector: Agribusiness
Industry Type: Input Retail, Cooperative and Related Crop Services
Job Type: Full Time

Job Description: Job Description

Your Responsibilities:

• User Assistance: Provide functional support to ServiceNow users, assisting them with queries and helping them navigate the platform effectively.

• Process Analysis: Work with business stakeholders to understand their processes and requirements, ensuring that ServiceNow configurations align with business needs.

• Configuration Support: Assist in the configuration of ServiceNow modules to meet functional requirements, working closely with technical teams to implement changes.

• Training and Documentation: Develop and deliver training sessions for end-users, and create comprehensive documentation to support user adoption and understanding of the platform.

• Testing and Validation: Participate in testing new functionalities and configurations to ensure they meet business requirements and function as expected.

• Collaboration: Collaborate with IT teams, developers, and other stakeholders to ensure seamless integration and operation of ServiceNow across the organization.

• Continuous Improvement: Identify opportunities for process improvements and optimization within the ServiceNow platform, recommending enhancements that align with best practices.

• Reporting and Analysis: Generate and analyze reports from the ServiceNow platform to provide insights into system usage and performance, supporting data-driven decision-making.

Your profile:

• Bachelor's degree in Business Administration, Information Technology, or a related field, or equivalent work experience.

• Experience in a functional support role, preferably with a focus on ServiceNow.

• Strong understanding of business processes and how they relate to ServiceNow functionalities.

• Excellent communication and interpersonal skills, with the ability to work effectively with users at all levels of the organization.

• Strong analytical and problem-solving skills.

Preferred Skills:

• Familiarity with ITIL processes and best practices.

• ServiceNow Certified System Administrator (CSA) or other relevant certifications.

• Experience with ServiceNow ITSM, ITBM, or other modules.

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM.

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Job Post Date: 09/05/25