Senior Customer Service Specialist

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Job Title: Senior Customer Service Specialist
Location: Ho Chi Minh City, International/Other

Company: Archer Daniels Midland Company (ADM)
Industry Sector: Agribusiness
Industry Type: Input Retail, Cooperative and Related Crop Services
Career Type: Customer Support
Job Type: Full Time

Job Description: Job Description

SCOPE AND RESPONSIBILITIES

• Responsible for full spectrum of order processing from Order to Cash (OTC)

• Work closely with the Order Centre in the US, Europe, China and other locations to ensure orders and shipments are processed promptly and accurately

• Interface with customers and freight forwarders for shipment booking promptly and accurately

• Handle and resolve customer complaints & follow up to ensure resolution in a timely manner

• Monitor orders closely, ensure on time delivery and provide full set of required documents to customers promptly

• Review shipping documents and ensure documents are in full compliance

• Negotiate Letter of Credit terms with customer and prepare shipping documents according to LC for submission to bank

• Follow up with customers and distributors on overdue invoices

• Translate Vietnamese customer terms and conditions as well as requirements into English and vice versa

• Assist and support in the migration of current order processing system to Order/ERP systems when needed

• Sales support role: assist sales in raising request via salesforce for customer regulatory and document requirements

• Assist sales for pricing and masterdata related quests

• Support in samples purchase and management for both dispatch and receipt

• Provide administrative support and other duties as assigned

• Follow company compliance and safety procedures and policies

REQUIREMENTS

• Min Diploma in business administration or logistics management

• Minimum 5 years' experience in order management

• Great customer facing and team player

• Good knowledge of incoterms, payment term, import/export document requirements, etc.

• Knowledge and experience with import process into Vietnam

• Proficient in Microsoft Excel

• Fluency in English and Vietnamese

• Knowledge of Letter of Credit and Documentary Collections preferred

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Culture, Engagement & Inclusion | ADM.

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Job Post Date: 11/07/25