SAP Sr Support Analyst- PSS

Apply to this position

Job Title: SAP Sr Support Analyst- PSS
Location: Bengaluru, International/Other

Company: Archer Daniels Midland Company (ADM)
Industry Sector: Agribusiness
Industry Type: Input Retail, Cooperative and Related Crop Services
Job Type: Full Time

Job Description: Job Description

Your Responsibilities:

As a Senior Support Analyst, you will ensure the stability and enhancement of SAP systems in the Environment, Health & Safety (EH&S) domain, with a focus on Product Safety & Stewardship (PSS). You will lead a team of analysts to deliver functional and technical support, small enhancements, and process improvements aligned with ADM's global standards.

Technical Expertise and Support

Act as a subject matter expert (SME) in SAP EH&S modules with expertise in Product Compliance, including Specification Management, Phrase Management, Report Management, Dangerous Goods Management, and Global Label Management.
Resolve complex support tickets, ensuring compliance with operational and service level agreements (SLA).
Conduct thorough regression testing and document solutions within ADM's IT Service Management tools.
Adhere to global templates and regional configurations in all solutions.

Team Leadership and Collaboration

Lead and mentor a team of analysts, fostering accountability and technical growth.
Manage team workload and serve as an escalation point for critical issues.
Facilitate knowledge sharing and training to improve team capabilities.

Process Improvement and Enhancement

Identify, design, and implement small-scale enhancements and process improvements.
Ensure alignment with regulatory, security, and audit requirements.
Contribute to application roadmaps and anticipate technology needs.

Additional Responsibilities

Own the development and communication of solutions roadmaps and application portfolio management.
Provide guidance on change requests and deployment plans.
Mentor junior personnel and ensure high-quality documentation and deliverables.
Support project transitions through knowledge transfer and provide expertise during audits.
Collaborate with enterprise architects to stay updated on industry trends and emerging technologies.

Your Profile:

Experience and Expertise

10-12 years of experience in SAP, with at least 5 years specializing in SAP EH&S and Product Compliance processes.
Proven skills in fit/gap analysis, expert rules, WWI Report templates, and key integrations with Order Management, Supply Chain, and Manufacturing.
Experience with SAP S/4 HANA and full lifecycle implementations preferred.

Leadership and Teamwork

Minimum 5 years in a leadership role, managing diverse, global teams.
Strong collaboration skills within multicultural, 24x7 support environments.

Skills and Technical Knowledge

Proficiency in ABAP and oversight of RICEFW development.
Strong analytical, organizational, and communication skills for technical and non-technical audiences.
Bachelor's degree in Information Systems, Business, or a related field.
Flexibility to travel and work occasional weekends or varied shifts.

Preferred Qualifications

Experience with Agile methodologies.
Involvement in M&A, divestiture, or JV projects.
Expertise in driving process improvements and developing solution roadmaps.
Hands-on design and implementation of role-based security solutions.

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM.

To apply please click on APPLY TO THIS POSITION

Job Post Date: 05/09/25