• Maintain, update, and ensure compliance with QMS documentation, ensuring alignment with legal and company standards.
• Support preparation for customer, internal, BRC, and third-party audits, including traceability and production process reviews.
• Produce quality data and reports, measuring performance against set standards.
• Monitor non-conformance and drive corrective and preventive actions following audits, incidents, and complaints.
• Approve new suppliers, manage supplier quality, and oversee allergen validations and CCP validations annually.
• Support review of HACCP processes, facilitate risk assessments, and maintain the Quality Manual.
• Manage customer complaints, liaise with customers, and implement corrective actions to sustain satisfaction.
• Conduct regular audits of documentation, paperwork, and product labelling to ensure accuracy and compliance.
• Collaborate with production teams to ensure staff are trained to meet competency standards and escalate additional training needs.
• Complete incident reports, follow-ups, and ensure timely resolution of corrective and preventative actions.

• Previous experience in food manufacturing in a Quality or Production environment
• Understanding of food safety standards.
• Strong attention to detail, excellent communication, IT skills, and problem-solving abilities.
• Ability to collaborate effectively under pressure while maintaining quality standards.

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