The Pet Nutrition Technical Support Manager is responsible for providing expert guidance and support to ADM pet nutrition customers and internal teams regarding pet formulations and ADM products and services. This role involves offering technical advice (including formulation services), troubleshooting issues, and ensuring product education are effectively communicated to stakeholders. The ideal candidate will have a strong background in animal nutrition, pet food/treats formulation, excellent communication skills, and the ability to manage technical inquiries and projects efficiently. This remote role is ideal for someone who is passionate about pet health and nutrition, enjoys problem-solving, and thrives in a customer-focused environment.
Job Responsibilities:
Technical Sales Support and Expertise:
Partner with account managers in a team-selling approach to provide technical assistance and expert advice to external pet customers regarding ADM products and services
Respond to internal and external inquiries related to pet nutrition, industry trends, formulation needs, and ADM ingredients for pet applications
Troubleshoot technical issues and resolve concerns related to product performance or customer feedback
Responsible for Product Management for specific ADM Pet ingredients including defining, developing, and executing the product strategy. This role serves as the bridge between business, technology, and user experience teams, ensuring alignment and successful product delivery
Customer Education and Training:
Develop and deliver training programs, presentations, and educational materials for internal teams and customers
Conduct webinars, workshops, and seminars to promote understanding of pet nutrition and product benefits
Stay updated on industry trends and scientific developments to ensure accurate and current information is shared
Product Development and Application Improvements:
Collaborate with ADM research teams to provide insights into customer needs and feedback
Assist in the formulation and improvement of pet nutrition products based on market demands and scientific advancements
Ensure compliance with regulatory requirements for pet food and supplements
Relationship Management:
Build strong relationships with customers, pet industry stakeholders and internal colleagues and leaders
Act as the key point of contact for technical product-related inquiries and support
Represent the company at industry events, trade shows, and conferences to promote products and services
Team Collaboration:
Work closely with sales, marketing, and research teams to align technical support strategies with business goals
Provide training and guidance to internal staff on technical aspects of pet nutrition products
Required Skills:
Strong knowledge of pet food formulations, nutritional requirements, and industry regulations
Excellent communication and interpersonal skills for interacting with a diverse audience
Ability to explain complex scientific concepts in a clear and accessible manner
Strong problem-solving skills and attention to detail
Proficiency in data analysis and reporting tools
Experience writing and reviewing technical articles for scientific, marketing or trade publications
Education Requirements:
Ph.D. or M.S. degree in Animal Nutrition, Veterinary Science, Animal Biology, or related field
Required Experience:
Minimum 5 years of experience in pet nutrition, veterinary support, or a related technical field
Desired Experience:
Experience in customer service or technical sales support is a plus
Excited about this role but don't think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.
ADM requires the successful completion of a background check.
REF:105330BR
#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law
To apply please click on APPLY TO THIS POSITION
Job Post Date: 01/30/26
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