Logistics Account Manager - Decatur, IL

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Job Title: Logistics Account Manager - Decatur, IL
Location: Decatur, IL, Midwest United States, USA

Company: Archer Daniels Midland Company (ADM)
Industry Sector: Agribusiness
Industry Type: Input Retail, Cooperative and Related Crop Services
Career Type: Sales/Retail
Job Type: Full Time

Job Description: Job Description

Logistics Account Manager - ADM Logistics - Decatur, IL

This is an exempt level position.

Position Summary:

The Account Manager position for ADM Logistics will act as the primary point of contact for their customer accounts. This position will be responsible for the day to day operations with each of their customer accounts to ensure their transportation needs are met on their customer's timeline. This position will own all aspects of accounts brought on by the Sales Team and work with them to ensure their accounts have everything they need from our group. They will manage each load from pickup to delivery, enter new loads into our TMS system (McLeod TMS), rate new shipment requests, and work to profitably grow each existing customer handed down from the Sales group. This position will be measured by customer revenue / profit numbers, load count, and set communication metrics. The Account Manager position will report to the Senior Sales Manager and be based at our Decatur, IL North American Headquarters.

Job Responsibilities:

Lead day-to-day customer operations, while working with Sales and Carrier Teams.
Work with Sales Team to onboard new customer accounts
Manage each customer's shipment from start to finish
Understand customer's business and utilize knowledge and resources to provide customized solutions to each account
Address and support customer challenges, opportunities and threats while considering their tolerance for transit time, cost, risk and market conditions
Own all aspects of the customer relationship, acting as the primary point of contact, and manage customer's logistics needs including rate quotations, order management, and customer reports
Elicit customer feedback to help guide future product and service offerings
Train additional team members, as necessary
Logistics consulting and cost reductions
Track and report trends in customer accounts to management, including revenue and load count reports
Development and tracking of key performance indicators and metrics
Establish and meet individual goals and objectives relating to all aspect of the position
Participate in department sales and operational meetings
Completion of customer tracking reports
Track and trace shipments
Enter orders and quotes
Quoting customer business

Job Requirements:

Excellent verbal communication skills with emphasis on email / telephone communications
Ability to work on the customer's schedules and timelines
Quick communication.
Strong organizational skills and attention to detail
Aggressive self-starter with keen negotiation skills in order to be successful in this role
Knowledge of brokerage, third party logistics and freight forwarding is helpful
Previous account management or sales experience is strongly preferred
Proficient in Microsoft Office applications such as, Word, Outlook, Excel and PowerPoint is required
Knowledge of OPGO / APGO / A0GO is helpful
A college degree is preferred
Ability to build strong internal and external relationships
Ability to work alone or in a team environment

Excited about this role but don't think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

REF:102156BR

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law

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Job Post Date: 10/04/25