• Lead initiatives to streamline and enhance GBS processes, ensuring efficiency and effectiveness. Develop project charters, conduct LEAN events to process map and identify improvement opportunities, and implement a monitoring plan for end to end process improvements.
• Develop and implement transition plans or scope expansions for new business units and functions joining the GBS framework. Act as the primary point of contact for internal and external stakeholders during the transition process. Evaluate the effectiveness of transition and expansion efforts and implement lessons learned for future initiatives.
• Demonstrated analytical skills to interpret data, identify trends, and generate actionable insights that contribute to informed decision making.
• Strong capacity for critical thinking, pushing the boundaries, and challenging the status quo to drive continuous improvement.
• Proven ability to collaborate effectively with cross functional teams, and communicate to stakeholders with technical and non-technical backgrounds.
• Adept at driving process changes by effectively communicating insights, recommendations, and the rationale behind process improvements to stakeholders, and facilitating the adoption of new practices within the organization.
• Foster a culture of continuous improvement by working closely with GBS teams and wider organization to understand their needs and challenges and providing them with recommendations to enable data-driven decision-making.
• Enable teams to drive process standardization/simplification, establish internal controls for risk mitigation, and accelerate value generation through data-driven insights.
• Implement and monitor process improvements, measuring the impact on key performance indicators (KPIs).
• Translate business needs and opportunities into clear, actionable insights across dashboards, scorecards, and ad-hoc analyses.
• Support the design and iteration of custom dashboards which can be easily understood and used for strategic decision making.
• Bring structure to business requests, translates requirements into an analytical project approach, and leads projects through completion.
• Prepare and deliver visualizations and internal presentations that translate analytic insights into tangible, actionable solutions for business partners to implement.

• Understanding of typical GBS processes, including RTR, PTC, STP, HR, IT, among others.
• Knowledge of best practices specific to improving efficiency and service quality in an GBS.

• Experience with continuous improvement methodologies such as Lean Six Sigma, Kaizen, PDCA, among others.
• Ability to identify and prioritize opportunities for improvement in operational processes and implement effective changes.

• Strong skill in data analysis to identify trends, patterns, and relevant insights.
• Ability to provide regular reports and updates on progress, achievements, and challenges to senior management.
• Experience using data analysis tools like advanced Excel, Alteryx, Power BI, or equivalent tools.

• Proven ability to lead continuous improvement projects, from diagnosis through implementation and monitoring.
• Experience in project management using agile or traditional methodologies.

• Ability to lead cross-functional teams and motivate them towards common goals.
• Skill in influencing stakeholders at all levels of the organization to implement changes.

• Excellent verbal and written communication skills, capable of presenting complex analyses clearly and concisely.
• Ability to adapt communication style for different audiences, from technical staff to executives.

• Ability to develop and implement long-term strategies aligned with organizational goals.
• Vision to anticipate future trends and identify improvement opportunities.

• Focus on achieving set goals and objectives, with the ability to manage multiple projects simultaneously.
• Commitment to delivering high-quality results within specified deadlines.

• Bachelor's degree in related field such as Engineering, Computer Science, Business Administration or equivalent work experience preferred. Postgraduate studies or certifications in Lean Six Sigma and/or Project Management are valued
• Minimum of 6 years in similar roles, preferably in a Global Business Services environment
• 7+ years of experience in related field preferred.
• Proven track record of successfully implementing continuous improvement initiatives and performance in complex organizations.
• Experience with data visualization and dashboard development via analysis tools (e.g., Power BI or Alteryx) preferred
• Ability to think outside the box to solve complex problems and implement innovative solutions.
• Ability to adapt to rapid and emerging changes in the business and technological environment.
• Commitment to high ethical standards and personal integrity.

To apply please click on APPLY TO THIS POSITION