• Serves as team case management administrator by triaging all matters submitted to the team through the ADM Way HelpLine or mailbox and delegating to stakeholders or assigning an ER investigator.
• Serves as the first point of contact for employee relations questions and provides relevant and effective advice and guidance to HR partners and business leaders on employee matters such as employee behavior and performance concerns, disciplinary decisions/requests, policy violations and other related areas.
• Independently lead and manage caseload and conduct thorough, impartial workplace investigations into employee complaints, misconduct, and workplace issues, ensuring fairness, consistency, and legal compliance.
• Assess, diagnose, and coach field HR teams and managers through complex employee relations issues, relative to: performance management; workplace investigations and fact-finding; involuntary terminations; disciplinary and policy enforcement.
• Maintain detailed, confidential, and compliant records of investigations, findings, and resolutions in a centralized case management system.
• Aid in developing and conducting employee relations training programs for managers and employees, ensuring alignment with ADM' values and compliance with legal standards.
• Recognize potential employee experience/relations issues in a proactive manner and resolve/raise the concern to the appropriate center of excellence.
• Communicate with colleagues regarding employee relations concerns; provide guidance and recommendations for resolution of issues.
• Apply a solid understanding of company policy, culture, and core values to provide recommendations in partnership with ER Manager, HR Business partners, and legal counsel.
• Other duties as assigned.

• Communication and Influence: Excellent written and verbal communication skills (including presentation skills) with the ability to engage and influence diverse audiences
• Critical thinking: Advanced analytical and problem-solving skills to handle complex, sensitive matters and drive effective and consistent resolutions
• HR acumen: Proficient knowledge and understanding of U.S. employment policies/procedures and related federal, state, and local employment laws and regulations, including but not limited to Title VII, ADA, FMLA, FLSA, and EEOC guidelines
• Relationship Building: Strong ability to build trusted relationship across various business units

• Bachelor's degree in Human Resources preferred
• Professional certification (e.g., PHR, SHRM-CP, AWI) is a plus
• Minimum 3 years of employee relations, human resources generalist, investigation or legal experience, and demonstrated passion for employee relations, labor relations, investigations, or labor/employment law with an emphasis on labor and employee relations work
• Respond effectively to - and interact with - all levels of organization staff, including executives
• Unbiased, empathic and analytical/fact-based decision-making approach
• Proficiency in using HRIS systems, case management software, and Microsoft Office Suite (Word, Excel, PowerPoint).
• Effective communication skills, both verbal and written, with the ability to communicate complex information clearly and persuasively to diverse audiences and varying levels of leadership.
• Unquestionable integrity, confidentially and professionalism in a wide variety of situations
• Dispute resolution and negotiation experience
• Flexible, innovative and composed in a fast paced, growth-oriented and time-critical environment

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