The Field Services Director leads a combined team of 115 ADM resources and approximately 87 contractors providing global IT support services across LATAM, EMEA, APAC, and NAM. The Director will be accountable for the team budget, driving year-over-year financial efficiency through cost optimization and resource allocation. This role delivers measurable business impact through operational excellence - better user experiences, transparent metrics, and clear accountability that will contribute to building a customer-focused culture.
Job Responsibilities
Manage on-site IT support across 5 regions - Latin America (LATAM), Europe, the Middle East and Africa (EMEA), Asia-Pacific (APAC), and North America (NAM)
Manage a $15 M+ budget, including developing financial plans, monitoring spending targets, and delivering year-over-year cost efficiency improvements
Develop a cost-effective on-site IT support strategy aligned with organizational priorities
Lead regional site support teams to exceed service-level agreements (SLAs) through high-quality delivery and efficient issue resolution
Partner with IT leadership and regional stakeholders to deliver solutions that address regional needs and drive customer satisfaction
Establish transparent performance metrics and reporting that demonstrate IT contribution, drive continuous improvement, and enhance user experience
Own budget accountability with a focus on continuous cost optimization and resource efficiency while delivering fit-for-purpose regional solutions
Develop and oversee the implementation of global policies and procedures to drive global consistency and enable high-quality service delivery across all regions
Serve as the accountable escalation point for critical issues, enabling rapid resolution, transparent communication, and exceptional outcomes
Build a connected, committed, and enthusiastic culture that embraces accountability, customer focus, fiscal responsibility, and outcome delivery
Provide leadership and mentorship to regional site support managers to build high-performing, accountable teams that consistently deliver on operational commitments
Comply with organizational policies, industry standards, and regulatory requirements while managing risk across global regions
Job Requirements
Bachelor's degree in Information Technology, Business Administration, or a related field; advanced degree preferred
15+ years of experience in IT support services, with at least 5 years in a leadership role managing multi-site operations
Proven experience in managing IT support services across multiple geographic regions
Strong knowledge of IT service management frameworks and best practices
Excellent leadership, communication, and problem-solving skills
Ability to work collaboratively with cross-functional teams and stakeholders
Experience with budget management and resource allocation
Excited about this role but don't think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.
ADM requires the successful completion of a background check.
REF:104054BR
#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law
To apply please click on APPLY TO THIS POSITION
Job Post Date: 02/01/26
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