Customer Support Specialist - Quincy, IL

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Job Title: Customer Support Specialist - Quincy, IL
Location: Quincy, IL, Midwest United States, USA

Company: Archer Daniels Midland Company (ADM)
Industry Sector: Agribusiness
Industry Type: Input Retail, Cooperative and Related Crop Services
Career Type: Customer Support
Job Type: Full Time

Job Description: Job Description

Customer Support Specialist - Quincy, IL

Job Summary

Enter, schedule, and manage customer orders in the Oracle system to ensure timely shipment of the order in accordance with Customer Service, Transportation, and Order Management policies and Master Service Agreements. Guarantee that the requested product is delivered to the customer, with visibility of the real demand by the sales area and within the agreed lead times.

Key Working relations

Supply Planning, Demand Planning, Sales, QA, CD&D, Operations, Warehousing and Transportation

Duties

Receive and capture in ERP system (Oracle Cloud) the product requests by customer/division so that the customer receives the ordered product
Manage customer orders, confirming inventories and customer credit availability to ensure the flow of information with planning, credit, and collection with the end customer
Coordinate the shipment of the customer's orders with the transportation team, picking up and confirming: appointments with customers and sending shipment notifications to achieve compliance with the delivery and shipment program
Provide customers with information on: products, pricing, billing, delivery status, product availability, capacities, sales volume, policies and procedures, concerns, requests, calls, etc. from internal and external customers and provide a timely solution.
Capture any backorder in the system to give the business visibility of possible areas of opportunity in the supply chain and provide real reasons why product delivery is not met
Ensure invoicing, as well as the issuance of credit notes with the finance area that derive from the daily operation to ensure the sales operation.

Minimum Requirements

Qualifications:

Bachelor's degree in Supply Chain, Business
2+ years of experience within Supply Chain related area
Training: APICS / CSCP certification a plus

Skills:

Understanding of the end-to-end S&OP and S&OE process
Customer and business orientation
Team player
Conflict resolution
Decision making
Service oriented
Experience with ERP/MRP, APS. Experience in building ad hoc solutions is a plus.
Excellent verbal and written communication skills.
Strong interpersonal skills are a must. Strong influencing and relationship-building skills.
Proactive self-starter, demonstrating high initiative and critical thinking. Proven ability to think strategically, but with exceptional attention to detail in execution.
Positive, can-do attitude, with the ability to prioritize numerous projects simultaneously
Bias for action.

Excited about this role but don't think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

REF:99161BR

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law

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Job Post Date: 06/28/25