Customer success officer

Apply to this position

Job Title: Customer success officer
Location: Olen, International/Other

Company: Archer Daniels Midland Company (ADM)
Industry Sector: Agribusiness
Industry Type: Input Retail, Cooperative and Related Crop Services
Career Type: Customer Support
Job Type: Full Time

Job Description: Job Description

We're looking for a proactive and service-driven Customer Support Representative to join our Animal Nutrition Business Unit. This role is a great opportunity for someone who enjoys working in a fast-paced international environment and wants to make a tangible impact on day-to-day operations. You'll be the key contact for our customers and a trusted partner to our Sales Manager, ensuring a smooth, accurate, and professional order-to-delivery process.

As the primary point of contact for your customer portfolio, your core responsibilities will include:

Managing and entering customer orders accurately and efficiently using SAP Business One (SAP B1)
Coordinating transportation with customers, ensuring all logistics meet service standards and expectations
Preparing and providing export documentation for international shipments
Monitoring order status, tracking delivery progress, and proactively updating customers
Building and maintaining strong client relationships to enhance overall customer experience
Collaborating across departments and with external partners to ensure smooth operations
Supporting the Sales Manager in account management and helping meet sales objectives
Providing coverage for team members during absences, vacations, or peak workloads

Your Profile

We're looking for someone with a solid foundation in customer support and international operations:
Minimum of 3 years' experience in a customer service or order management role
Prior experience in international B2B environments; knowledge of the Food or Feed industry is a plus
Skilled in managing export documents and banking-related order processes
Familiarity with Incoterms and international shipping logistics
Proficient with Microsoft Office (especially Excel and Outlook) and experienced with SAP B1
Fluent in English and French, both written and spoken
Detail-oriented, organized, and service-minded, with strong problem-solving skills

You Are

A reliable and precise team player who communicates effectively
Able to work independently and handle multiple priorities with professionalism
Adaptable to different cultures and able to build strong international working relationships
Positive, customer-focused, and calm under pressure

What We Offer

A dynamic, international role in a growing and impactful business unit
Opportunities to work with a passionate and supportive team
Career development within the ADM global network
A chance to truly contribute to our customer experience and operational success

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM.

To apply please click on APPLY TO THIS POSITION

Job Post Date: 06/21/25