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Customer Services Representative - Newman Grove, NE


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Job Title: Customer Services Representative - Newman Grove, NE
Location: Newman Grove, NE, Midwest United States, USA
Company: Archer Daniels Midland Company (ADM)
Industry Sector: Agribusiness
Industry Type: Commodities and Trading
Career Type: Customer Support
Job Type: Full Time
Minimum Years Experience Required: N/A
Salary: 0
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Customer Services Representative - Newman Grove, NE
ADM Ag Services
This is a full time, non-exempt position.

Position Summary:
The clerk position will work to provide customer service, logistics support, general accounting, and general office support functions for the terminals.

Job Responsibilities:
  • Accurately and efficiently perform the day-to-day processing of vendor deliveries, settlements, grain payments and freight payments.
  • Process and accurately provide invoicing for outbound shipments
  • Responsible for balancing inbound and outbound shipments to verify inventories
  • Support corporate accounting staff with information and data requirements.
  • Provide courteous customer support for any inquiry or settlement issue.
  • Monitor accounts receivable and provide updates to management as necessary.
  • Assist in payroll data entry.
  • Provide general office support and back up support for vacations, illnesses, etc. as directed by management.
  • Reach out to customers to resolve vendor issues with unclear tickets.
  • Request new vendors and process vendor payments.
  • Responsible for organizing and filing of records, and records management program.
  • Special Projects as directed by management.
  • Operate inbound truck scale when necessary.
  • Assist with lien management procedures.
  • Support location scale operators to update Oneweigh system.
  • Assist merchandisers with contract and systems questions.
Job Requirements:
  • A strong spirit of teamwork and cooperation and a proven ability to cultivate and maintain positive working relationships with people at all levels inside and outside of the organization.
  • Able to communicate effectively with customers, colleagues, vendors and protect confidential information.
  • Willing and able to work overtime during the busy seasons of the year.
  • Previous experience operating multi-line phone system and general office equipment and competency in Microsoft Office.
  • Must maintain a professional presence and demonstrate strong customer service skills.
  • Experience with Agris or JDE accounting software helpful but not necessary
  • Strong organization, multi-tasking, and planning skills required.
  • Willingness to take initiative and demonstrate reliability.
  • Independent decision making and problem solving skills with the ability to develop solutions in a logical and systematic way.
  • Ability to work under pressure to meet deadlines.
  • Physical requirements: Extended periods of sitting, walking, bending, twisting, carrying light loads, keyboarding.


Relocation assistance is not available with this position.

This position offers a complete benefit package, including 401K/ESOP, pension, health, life and dental insurance.


ADM requires the successful completion of a pre-employment drug screen and a background check.

ADM is an EOE for minorities, females, protected veterans and individuals with disabilities


About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

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Job Post Date: 03/17/20
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