Customer Service Representative

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Job Title: Customer Service Representative
Location: Calgary, International/Other

Company: Archer Daniels Midland Company (ADM)
Industry Sector: Agribusiness
Industry Type: Input Retail, Cooperative and Related Crop Services
Career Type: Customer Support
Job Type: Full Time

Job Description: Job Description

About ADM:

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

About the position

The Customer Representative will report to the Commercial Manager. This position interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies.

Duties and Responsibilities

Order entry and invoicing
Sales contract entry
Receive IDT shipments into inventory
Oversee A/R and A/P
Supply export documentation for export shipments
Enter new vendors into MDM Hub
Records management and general office administration
Build sustainable relationships and trust with customer accounts through open and interactive communication
Assist with placement of orders, refunds, or necessary exchanges
Assist with Payroll for hourly employees
Enter in daily production and correct book-to-physical errors
Make month-end inventory reconciliations
Grain settlements
Feed transactions
Record retention
Filing
Additional duties as required

Required Skills and Qualifications

Familiarity with Microsoft Office (Excel, Outlook, Word)
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
Strong phone contact handling skills and active listening

Education or Work Experience