Customer Service Representative (CSR) - Decatur, IL

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Job Title: Customer Service Representative (CSR) - Decatur, IL
Location: Decatur, IL, Midwest United States, USA

Company: Archer Daniels Midland Company (ADM)
Industry Sector: Agribusiness
Industry Type: Input Retail, Cooperative and Related Crop Services
Career Type: Customer Support
Job Type: Full Time

Job Description: Job Description

Customer Service Representative (CSR) - Decatur, IL

This is a non-exempt level position.

Job Responsibilities:

Create, handle and manage container shipping documents as well as managing all necessary documents for customer payment, L/C application and bank negotiation.
Act as liaison with both internal (traders, trade finance, logistics, customers) and external parties (suppliers, customer, shipping companies etc).
Assist with various functions within the NA Container Export group
Must be analytical, have problem-solving ability, well organized and possess the memory skills to retain situations along with the thought process to act with self-direction.

Job Requirements:

Associates degree or 1-2 years of experience equivalent and prevalent to the position based on description
Proficiency in Microsoft Office programs (Word, Excel, Power Point and Outlook) required
Must be analytical, have problem-solving ability, well organized and possess the memory skills to retain situations along with the thought process to act with self-direction.
Must be able to hear and speak clearly; read, comprehend and communicate, orally and in writing in order to effectively communicate in person or by phone
Position requires standing, filing, bending, kneeling, keyboarding operations, sitting for extended periods of time and working on the telephone
Attention to detail required
Knowledge of UCP, Letters of Credit preferred
Knowledge of GAFTA contracts preferred

Excited about this role but don't think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

REF:107141BR

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law

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Job Post Date: 03/20/26