Customer Service Representative - Springfield, MO

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Job Title: Customer Service Representative - Springfield, MO
Location: Springfield, MO, Midwest United States, USA

Company: Archer Daniels Midland Company (ADM)
Industry Sector: Agribusiness
Industry Type: Input Retail, Cooperative and Related Crop Services
Career Type: Customer Support
Job Type: Full Time

Job Description: Job Description

Customer Service Representative - Springfield, MO

Full Time, Salary, Non-Exempt

PRIMARY PURPOSE:

This position is responsible for supporting day-to-day business operations within the Customer Service Department as an initial point of contact for our customers. In this role, you will be responsible for coordinating order activities with Production and Logistics personnel to ensure customer centric processes and activities are followed. This role consist of, but is not limited to the following responsibilities.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

Clear and concise communication with customers (via Email and Phone)
Ensure accuracy of data relative to order entry
Print customer orders
Copy orders
Convert internal requisitions into orders
Build shortage data and production spreadsheets
Adjust inventory
Match and file daily invoices
Process loaded orders
Investigate Lot tracking issues
Review expiration dates
Arrange LTL and UPS shipments
Process batch tickets
Participates in inventory reconciliations
Promotes Safety and Quality first, then production

POSITION QUALIFICATIONS & EXPERIENCE:

Verifiable history within the customer service sector
Computer skills in PowerPoint, Word, Excel, and Outlook
Experience with Oracle a plus
History of working safely and a reputation for promoting and getting involved in safety improvement efforts
Related Industry Knowledge

THE CANDIDATE:

Work accurately; be proactive and detail oriented
Service oriented and strong organizational skills
High work standards and ability to work in fast paced environment
Ability to work independently and in a team environment
Display an enthusiastic, professional, and customer centric approach

Excited about this role but don't meet every requirement listed? Studies show that often applicants will self-select out if they don't check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

REF:95177BR

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM.

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Job Post Date: 04/29/25