Customer Service Representative - New Berlin, IL

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Job Title: Customer Service Representative - New Berlin, IL
Location: New Berlin, IL, New South Wales, USA

Company: Archer Daniels Midland Company (ADM)
Industry Sector: Agribusiness
Industry Type: Input Retail, Cooperative and Related Crop Services
Career Type: Customer Support
Job Type: Full Time

Job Description: Job Description

Customer Service Representative - New Berlin, IL

This is a full time non-exempt position.

Position summary:

This successful candidate will be responsible for proactively maintaining an ongoing relationship with customers, grain origination staff and operations staff. They will have daily exposure to customers in a fast paced environment and will be responsible for handling many aspects of customer accounts via phone conversations and in person interaction. Representatives will have exposure to grain ticket entry and processing, producer settlements, information in customer records management, purchasing grain from customers and accounts payable processing. Limited travel may be required.

Job Responsibilities:

Work in a lively grain purchase environment
Partner with Operations to know the functionality of One Weigh & how it interfaces with Agris
Partner with Origination Team to maintain excellent relationships with producer customers & give bids for grain
Interact with customers regarding orders and documentation needs
Follow through on logistics for shipments from origin to destination
Enter and handle sales and purchase contracts
Process invoices and monitor accounts receivable
Researching and acquiring resolution of customer issues
Effectively handle positive relationships with ADM Plants, ADM Transportation Teams, ADM Technical Team and Shared Service
Cross training on all CSR responsibilities
Other reasonable tasks as assigned by supervisor

Job Requirements:

Ability to multi task is essential to being successful in this job. Must adapt and perform consistently in a fast paced environment.
Outstanding verbal and written communication skills to be utilized daily
High regard for accuracy and attention to detail
Ability to collaborate well in a team environment. Must be committed to group goals and objectives and continually seek to improve
Excellent organizational skills
Must be efficient problem solver
Must be able to make moderately complex decisions which impact all aspects of the business
Must have a friendly and positive disposition
Proficiency in Microsoft Excel, Word and Outlook required
Ability to learn web based and other computer applications as needed
Actively grow their knowledge of their customers business and market conditions
2 year Associate's Degree or 4 years office &/or CSR experience equivalency

Excited about this role but don't think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

REF:100916BR

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law

To apply please click on APPLY TO THIS POSITION

Job Post Date: 09/17/25