Customer Service Coordinator

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Job Title: Customer Service Coordinator
Location: Erith, International/Other

Company: Archer Daniels Midland Company (ADM)
Industry Sector: Agribusiness
Industry Type: Input Retail, Cooperative and Related Crop Services
Career Type: Customer Support
Job Type: Full Time

Job Description: Job Description

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.ADM.com.

JOB DESCRIPTIONAn opportunity has arisen for a Customer Services Coordinator based in Erith, working on a fixed term contract basis for 12 months. This role is part of the Customer Services department in ADM Erith Oil Works. The main areas of responsibility include supporting the Customer Service Team, ensuring major contracts are managed and executed accurately and to deadlines.

The main duties of this role will include:

Processing orders on ADM systems
Arranging for haulage
Working to strict deadlines
Liaising with customer on deliveries
Ensuring all customer expectations are met
Able to cover all areas of order processing
Dealing with demurrage and additional costs
Holiday cover for the team
Liaising with commercial on contracts
Using VMI for customer load planning

THE CANDIDATE

The successful candidate will possess the following:

To have transferable skills experienced in a similar role
Customer focused with excellent telephone manner
Fast paced environment
Proficient in Microsoft Office, Word and Excel
High levels of accuracy
Confident
Team player
Good organization skills
Reliable

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM.

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Job Post Date: 07/01/25