Are you passionate about delivering exceptional customer service and ensuring smooth order fulfillment processes? Do you thrive in a dynamic environment where logistics, communication, and attention to detail are key? ADM is looking for a Customer Order Fulfillment Administrator to join our team and play a vital role in ensuring our customers' satisfaction and operational excellence.
ADM is a leading supplier of high-quality ingredients and solutions for various industries. With a commitment to innovation, reliability, and customer focus, we pride ourselves on building strong relationships and delivering outstanding products and services.
Your Responsibilities
Order Lifecycle Management
Accurately enter and maintain sales orders in our system.
Monitor order progress through the sales order lifecycle, including production, quality control, dispatch, and delivery to customers.
Track and report on OTIF (On-Time-In-Full) metrics and proactively address delays or risks to delivery.
Coordinate with Operations, Warehousing, and Logistics teams to ensure seamless order fulfillment.
Customer Relationship Management
Serve as the primary point of contact for customers regarding order status, delivery updates, and issue resolution.
Register and manage customer complaints, ensuring timely follow-up and resolution.
Build and maintain strong, ongoing relationships with customers.
Logistics & Dispatch
Organize transportation and dispatch activities in alignment with collection and delivery schedules.
Liaise with carriers and third-party logistics (3PL) partners to ensure efficient and cost-effective storage and delivery solutions.
Invoicing, Credits & Returns
Prepare and issue accurate and timely customer invoices.
Process customer returns and raise credit notes as required.
Ensure financial accuracy and maintain proper documentation for all transactions.
Sales Support & Internal Liaison
Collaborate with the Sales team to support customer needs.
Provide internal stakeholders with updates on order status and customer issues.
Act as a liaison between customers and internal departments to resolve issues effectively.
Reporting & Reconciliation
Conduct monthly reconciliations for shipped orders versus invoiced and delivered quantities.
Identify and resolve discrepancies in collaboration with Finance, Operations teams, and 3PL providers.
Support audits, documentation, and traceability exercises.
Your Profile
Proven experience in order fulfillment, customer service, or sales support (3+ years preferred).
Strong understanding of logistics (Incoterms, exports/imports) and supply chain processes.
Excellent communication and interpersonal skills.
Proficient in ERP/order management systems and Microsoft Office, especially Excel.
High attention to detail, problem-solving abilities, and a customer-first mindset.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Why Join Us?
Be part of a collaborative and innovative team.
Opportunity to work with a globally recognized company and contribute to its success.
Competitive salary and benefits package.
Professional development and growth opportunities.
Your Future Perspective
Challenging tasks, short decision-making processes and a high level of personal responsibility in a modern work environment with flexible work time models
Room for innovative thinking and growth with the possibility to manage your own career path.
A company culture which promotes continuous learning and diversity. To assist with this all colleagues are able to join our Women's and Multicultural Employee Resource Groups, and the ADM Pride Employee Network and the Young Professionals Network. As well as the company wide mentorship programme as mentor or mentee.
Excellent career opportunities in a world leading nutrition company.
An attractive remuneration
ADM is a company where managers and colleagues are encouraged to discuss and enable the flexibility that is needed to meet the demands of work and life
ADM are an advocate of having a workforce who are aware of their mental health. In addition to our network of Mental Health First Aiders, all new starters to the business will be enrolled in 'Mental Health Aware' training within three months of joining the business.
Learn more about ADM at www.adm.com.
We are proud to be an equal opportunity workplace and value diversity at our company to encourage a diverse range of perspectives, skills, experience and knowledge within our business. To assist with this the Company has established a UK Diversity forum to support participation of underrepresented groups in the work place. If you feel this job is for you, unlock your potential and apply now online informing us about your earliest possible entry date and salary expectation. By applying for this position, you agree to ADM's privacy notice.
To apply please click on APPLY TO THIS POSITION
Job Post Date: 08/26/25
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