As a Customer Quality Specialist, you will serve as the primary liaison between ADM and our customers on quality and food safety documentation. This is an entry-level role on the Customer Quality team, where you will partner with our commercial, sales, customer service, and production teams, with guidance and support provided by Customer Quality Representatives and Product Stewards.
You will interact directly with existing and prospective customers, follow established processes, and help identify opportunities for improvement, all with the goal of delivering excellent customer satisfaction. Your responsibilities will grow in complexity as you deepen your knowledge of our products and services. This position reports to the Customer Quality Manager.
Position Responsibilities
Develop foundational knowledge of business unit products and their applications
Manage incoming quality requests from customers, end users, and sales managers with a focus on delivering a high level of customer satisfaction
Build relationships with key contacts across business units and learn when to engage each for specific quality-related issues
Collaborate with Customer Quality Representatives and internal departments on relevant quality matters
Learn business-specific information systems and build cross-functional knowledge to support coverage across business units
Complete document requests and basic questionnaires, such as allergen forms
Respond to customer inquiries received via email or online channels
Manage requests via Salesforce and assist with request entry, as needed
Maintain and manage the TraceGains documentation portal
Keep an up-to-date action item list, including pending questionnaires and follow-ups
Take on additional responsibilities as needed
Position Qualifications
An associate degree in a relevant field, or equivalent hands-on experience in quality, customer service, or a technical role
Strong organizational skills and clear written and verbal communication
Ability to understand technical terminology and work through basic troubleshooting
High regard for accuracy, attention to detail, and the ability to prioritize effectively
Proficiency in Microsoft Office applications (e.g., Word, Excel, Outlook)
Excited about this role but don't think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.
ADM requires the successful completion of a background check.
REF:106198BR
#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law
To apply please click on APPLY TO THIS POSITION
Job Post Date: 03/10/26
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