The Customer Quality Representative for the Health and Wellness platform will act as the liaison between customers, manufacturing sites, warehouses and internal departments on all relevant quality related matters. The Customer Quality Representative role is an experienced role in the Customer Quality team. The individual in this role is expected to have exposure to all aspects of quality support for the commercial team, product salespersons, customer service, and production teams. The expectation is to provide decision making related to customer management and support/mentor Customer Quality specialists, collaborate SME's on more complex requests and address issues on day-to-day activities ensuring the growth and knowledge within the team. Direct interaction with existing and potential ADM customers is expected. Participation will be required to define, develop, and implement improvement changes within the supported business units to meet best in class production and food safety expectations. This role is responsible for the management of customer quality relationships and experience. This position reports to the Customer Quality Manager.
Essential Job Functions:
Provide global platfom support for ADM H&W North American product branded and manufactured ingredients and formulations
Handle incoming quality requests from customers, end users and sales managers with an aim towards a high level of customer satisfaction
Liaise between customers and manufacturing sites, warehouse and internal departments, co-manufacturers, regulatory teams on all relevant quality related matters - Responsible for leading the customer quality improvement
Identify and manage risks in cooperation with plant quality department, as well as Site Quality leaders, understanding and assisting with new and established risk assessments
Communicate with customer base on all facets of quality details, including product specifications, analytical details, questionnaires, applications and product quality issues
Document any customer complaints, and work with Business Managers, General Managers, Research, Operations, Legal and Regulatory to take required course of action; follow up to ensure full resolution of complaint, including final letter to customer
Responsible for management of Customer Quality KPIs, planning improvement strategy, and outputs of the Customer quality team
Execute relevant projects that deliver results for Product Stewards, Business Managers and sales teams.
Master information systems as needed to effectively perform tasks
Respond to customer requests for standard/non-standard documentation and questionnaires as needed
Develop and analyze trends and report on established KPIs, with responsibility for identifying, planning and implementing improvements
Job Qualifications:
Bachelor's degree required, in a Science discipline preferred
Minimum of 3 years with quality or technical related experience preferred
Ability to understand technical properties and functionality of ingredient portfolio
Strong organizational skills, including excellent written and communication skills
Developed interpersonal techniques, customer focused
Ability to work independently and without supervision; effectively plan, organize and execute own activities
Potential to develop into roles of greater scope and responsibility within the Quality Succession Plan
Excited about this role but don't think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.
ADM requires the successful completion of a background check.
REF:101959BR
#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law
To apply please click on APPLY TO THIS POSITION
Job Post Date: 09/28/25
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