• Monitor and manage accounts receivable to identify overdue payments.
• Contact customers primarily by phone, following up via email to collect outstanding debts.
• Maintain accurate records of all collection activities and customer interactions.
• Collaborate with internal departments to assist with resolving issues.
• Ensure compliance with relevant laws, regulations and company procedures related to collections.
• Provide exceptional customer service whilst maintaining professionalism and empathy.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process
• Must be pro-active, hard working and able to communicate and follow up effectively with stakeholders regarding customer accounts on a timely basis
• Establish and maintain effective and cooperative working relationships with traders and sales
• Documenting the steps taken in the collection system GetPaid
• Preparing the weekly report for the assigned unit
• Support projects relevant to collections
• Any other reasonable duties as requested by business managers.

• Focussed and results orientated being a high performer in problem-solving and decision-making
• Proven experience as a Collections Specialist, AR Clerk or similar role.
• Excellent communication and team working skills
• Ability to prioritise and manage multiple responsibilities
• Assertive, target-driven and autonomous work approach
• Commitment to excellent customer service
• Basic accounting knowledge esp. of billing and collections procedures will be an advantage
• Relevant working experience in international agricultural business or in a collection agency is desirable
• Banking, commercial or administrative apprenticeship or comparable
• Excellent language skills in English, other languages are considered as a plus

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