• Serve as the main point of contact for assigned customers.
• Answer customer inquiries via email and phone.
• Participate in customer meetings and in-person visits.
• Prepare, submit, and monitor daily and ad hoc reports.
• Prepare and submit customized documentation.
• Resolve credit hold issues.

• Serve as a dedicated order management resource for key customer accounts.
• Process new and revised purchase orders in a timely manner.
• Provide timely order acknowledgements and shipment status updates to customers.
• Proactively identify and resolve order issues, track shipments, and expedite orders as needed.
• Issue proper documentation for all shipments.
• Maintain accurate data for customers in all required systems.
• Provide pre- and post-order support.

• Provide support and guidance to other ADM businesses, locations, and teams.
• Understand domestic and international shipment processes and provide documentation support.
• Proactively analyze stock levels of raw materials and finished goods for potential issues.
• Reduce excess inventory through targeted customer outreach.
• Support and provide trend feedback to the Supply Chain team for the demand forecasting process.
• Collaborate with cross functional support teams to resolve product issues and customer complaints.

• Serve as backup to other Account Coordinators in their absence.
• Assist Customer Service leadership with meetings, reporting, and process improvement.

• Positive attitude with a strong customer service orientation.
• Establish and maintain positive relationships with customers and ADM colleagues.
• Team-oriented with a willingness to collaborate in a fast-paced environment.
• Expert problem-solving, critical thinking, and decision making abilities.
• Ability to hear and speak clearly; read, comprehend, and communicate, orally and in writing, in order to expertly communicate in person, by telephone and in written form.
• Time management skills and the ability to multi-task.
• Strong computer skills, including information processing, communicating internally and externally via email, and using business systems such as Microsoft Office, Salesforce, and ERPs.
• Willingness to learn, help others, and flexibility to adapt to change.
• Willingness to work outside normal business hours, including weekends, depending upon business needs.
• This position may require occasional domestic travel to visit customers. Travel will typically involve overnight stays and require the ability to manage a flexible schedule and adapt to varying travel conditions.

• Minimum of a 4-year college degree (Bachelor's Degree) supplemented with at least three 3 years of relevant work experience. Equivalent combinations of education and experience will be considered.
• Position requires sitting for prolonged periods of time and operating a keyboard.

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