About us
Agrimatics is focused on using mobile devices to provide cloud connectivity and improved user interfaces to the agricultural sector. Our flagship product is Libra Cart, an iPad-based grain cart weighing and data management system. It has become a farm favourite due to its ease of use and rock-solid reliability.
 
Job Description
We are modernizing the oldest industry in human civilization. This is life-defining work that impacts tens-of-thousands of farmers, and we're growing. That's where you come in. You will play a crucial role in supporting and enhancing the customer experience. Your responsibilities will encompass technical support, sales, marketing, and various customer-centric tasks. This position is in-office in Saskatoon.

Technical Support

• Provide Tier 1 phone, email and text support 
• Serve as an internal product expert, demonstrating in-depth knowledge of our hardware, mobile and web apps
• Provide exceptional customer support to our dealers and farms through various communication channels such as phone, voicemail, email, and text
• Handle warranty returns efficiently, ensuring a smooth process for dealers and farms
• Reproduce, verify, and thoroughly document reported issues to be handed over to the development team
• Document valuable customer feedback and ideas to contribute to the continuous improvement of our products
• Contribute to product verification and testing
• Create and maintain comprehensive support documentation including videos, knowledge base articles, getting started guides, and manuals
• Assist sales in answering product-related questions, provide accurate quotations to dealers and farms and enter purchase orders

Sales/Marketing

• Answer product-related questions, provide accurate quotations to dealers and farms, and enter purchase orders
• Enter and maintain contact information and other relevant data into the CRM system
• Conduct outreach calls to maintain and build relationships with both existing and potential dealers
• Deliver in-person and virtual training sessions to existing and new dealers
• Organize product webinars for dealers and farmers
• Contribute to social media creation

Other responsibilities could include:

• Product assembly and testing, preparing shipments
• Participate in trade shows, clinics, and demos, both in person and/or through webinars
• Various customer experience tasks

 
Requirements

• Experience or familiarity with the agriculture industry is highly desirable.
• Excellent communication skills, both verbal and written.
• Experience in providing outstanding customer support, ideally in a technical environment.
• Detail-oriented mindset.
• Proactive and self-motivated, with the ability to work effectively both independently and as part of a team.
• Willingness to occasionally travel to attend trade shows, dealer clinics, and demos.
• Work from our office in Saskatoon.

Benefits
We offer a generous group health and dental benefits plan, company-paid plug-in parking, secure bicycle parking, an on-site fitness center and access to a cafeteria.