Servicing Specialist - Elizabethtown, NC Are you passionate about supporting agriculture and rural communities? Do you thrive in a relationship-driven environment where your analytical skills and customer service make a real impact? If so, we want to hear from you!
As a Servicing Specialist at AgCarolina Farm Credit, you'll play a key role in providing outstanding support for all loan packages. You will maintain excellent customer service with both external and internal customers while assisting with loan closings and post-closing actions, loan validations, maintaining digital and hard copy security files, and servicing branch accounts. You should enjoy the challenge of efficiently supporting and prioritizing high quality loan servicing and accounting from closing through loan satisfaction/release. You will work in a culture that welcomes and respects strong customer service skills, multi-tasking, confidentiality, attention to detail, time management, and organization.
What You'll Do:
Accurately and efficiently assist with closings of all sized loans with moderate complexity while meeting work quantity and quality expectations
Timely and accurately key payments and ledger entries, prepare deposits, report monitoring, and daily balancing
Adhere to Association's internal controls policy
Ensure files are complete and scan loan documents per Association policy
Show initiative by proactively owning loans from the queue
Demonstrate mastery of Servicing Specialist duties and require a low level of oversight
Deliver exceptional customer experience
Foster relationships with members and peers
Invest in ongoing learning and development opportunities to both grow the individual and the Association.
Maximizes quality business growth to meet Association's profitability and other business plan objectives
What We Value:
At AgCarolina, we believe in:
Customer Focus - Building strong relationships through responsiveness and professionalism
Collaboration - Working closely with your team and other departments to deliver exceptional service
Excellence - Bringing precision, organization, and integrity to everything you do
Growth - Enjoying opportunities for development, innovation, and meaningful contribution
What We're Looking For:
Education and/or experience equivalent to Associate's degree in business, legal, or accounting
Strong interpersonal, customer service and problem-solving skills
Detail oriented and excellent communication (oral and written) skills
Must be a quick learner who takes ownership over their knowledge and continuous development
Must be adaptable, highly organized, and capable of prioritizing multiple tasks to meet deadlines and expectations
Proficiency in Windows and Microsoft 365 products
Ability to learn and efficiently perform in a multitude of loan and accounting systems
Experience with technological tools for task management and collaboration
Capability to effectively manage high stress situations in a professional manner
Foster and promote a collaborative team atmosphere
Work independently under general supervision
Why Join Us? If you're looking for:
Competitive pay, including eligibility for incentive pay
Comprehensive benefits (medical, dental, life, LTD, and others)
Maternity/Paternity/Caregiving Leave
Company-matched 401(k) (100% match of the first 6% you defer)
Commitment to training and professional development
Meaningful work that allows you to make a difference in agricultural and rural communities
Opportunities for work-life balance
A great work environment with colleagues who share a commitment to our core values
AgCarolina Individual Competencies:
Communicates Effectively
Action-Oriented
Makes Good Decisions
Collaborates
Focuses on Our Members
Welcomes Everyone and Treats Them Fairly
Leadership
Interview Process: Applications received within the first 2 weeks of posting date will receive priority consideration. The position will remain open, however, until the vacancy is filled.
Phone Screen with AgCarolina HR Representative
In-person interview
Equal Opportunity Employer/including Disabled/Veterans. AgCarolina is unable to sponsor employment visas at this time.
To apply please click on APPLY TO THIS POSITION
Job Post Date: 12/19/25
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