Commercial/Capital Markets Servicing Specialist – Kenansville, NC

Are you passionate about supporting agriculture and rural communities? Do you thrive in a collaborative environment where your attention to detail and customer service skills make a real impact? If so, we want to hear from you!

As a Servicing Specialist, you’ll play a key role in our Commercial-Capital Markets team. From conducting internal loan closings and completing final loan verifications to setting up and maintaining both digital and secured loan files, your work will help ensure a seamless experience for our customers. You will work in a culture that is mission-driven, values strong customer service skills, multi-tasking, confidentiality, attention to detail, time management, and organization.

What You’ll Do:

• Accurately and efficiently assist with closings of all sized loans with moderate complexity while meeting work quantity expectations
• Timely and accurately key payment and ledger entries, prepare deposits, transaction summaries, and daily balancing
• Adhere to Association’s internal controls policy
• Ensure files are complete and scan loans per Association policy
• Responsible for monthly, quarterly, and annual reports for capital markets and commercial portfolios
• Show initiative by proactively pulling loans from the queue
• Demonstrate mastery of Servicing Specialist duties with minimal oversight
• Ensure all customers have a great customer experience
• Effectively communicate with customers and team members
• Demonstrate a commitment to learning and growing by proactively following development plan
• Maximize quality business growth to meet Association’s profitability and other business plan objectives

What We Value:

At AgCarolina, we believe in:

• Customer Service – Building strong relationships through responsiveness and professionalism
• Collaboration – Working together to deliver exceptional service
• Excellence – Upholding accuracy, organization, and confidentiality
• Growth – Encouraging development and meaningful contributions

What We’re Looking For:

We’re seeking a motivated and detail-oriented individual who:

• Has education and/or experience equivalent to an Associate’s degree in business, legal, or accounting
• Possesses strong interpersonal, customer service, and problem-solving skills
• Is detail-oriented with excellent communication (oral and written) skills
• Is a quick learner, adaptable, and highly organized
• Has computer experience with intermediate skills in Microsoft Office and Outlook
• Can work independently under general supervision

Why Join Us?

If you're looking for:

• Competitive pay, including eligibility for incentive pay
• Comprehensive benefits (medical, dental, life, LTD, and others)
• Company-matched 401(k) (100% match of the first 6% you defer)
• Commitment to training and professional development
• Meaningful work that allows one to make a difference in agricultural and rural communities
• Opportunities for work-life balance
• A great work environment with colleagues who have a shared commitment to our core values

AgCarolina Individual Competencies:

1. Communicates Effectively
2. Action-Oriented
3. Makes Good Decisions
4. Collaborates
5. Focuses on Our Members
6. Welcomes Everyone and Treats them fairly
7. Leadership 

Interview Process:
Applications received within the first 2 weeks of posting date will receive priority consideration. 

1. Phone Screen with AgCarolina HR Representative 
2. In-person interview with Finance Team

Equal Opportunity Employer/including Disabled/Veterans. AgCarolina is unable to sponsor employment visas at this time.

AgCarolina Farm Credit is the largest ag lending cooperative operating in North Carolina with a local presence throughout the territory. The Association has approximately $3.1 billion in gross loan volume, serving more than 6,000 members. 

Our purpose at AgCarolina Farm Credit (ACA) is to serve the agricultural industry and our rural communities, yielding a more prosperous future for all. We are committed to providing constructive credit and financial services to grow the success of our members, one local relationship at a time.  

We believe that an inclusive team of employees is the best way to serve our agricultural and agribusiness customers. AgCarolina refers to our diversity initiatives as inclusion initiatives. With inclusion, we seek to involve all employees, management team, and board in fostering an environment that encourages and acknowledges the positive contributions individuals from all backgrounds can make in the success of our organization. By embracing and leveraging our unique strengths we establish ourselves as a positive corporate citizen and an employer of choice.

We are committed to attracting and developing an outstanding team of employees and supporting each one to achieve his or her full potential. Our success at AgCarolina GROWS by:

•    Growing our people and association 
•    Relationships built on respect, trust, and integrity
•    Owning responsibility for our attitudes, actions, and job performance
•    Welcoming everyone and treating them fairly
•    Serving one another, members, and local communities

In addition to our Core Values, AgCarolina has established competencies for employees, leadership, and senior leadership positions. These competencies are designed to provide a clear picture of the daily actions one can take and develop over time to add value to the Association and enhance their professional growth. 

Equal Opportunity Employer/including Disabled/Veterans. AgCarolina is unable to sponsor employment visas at this time.